Technical Support Engineer III

3 weeks ago


Taguig, Philippines Delinea Inc. Full time

Delinea is seeking an experienced Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers.

Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern technologies and concepts and solve technical questions.

This individual should have significant technical knowledge and understanding of IT, networking, and cyber security concepts, combined with the ability to troubleshoot technical customer issues and maintain a clear, professional, and efficient customer interaction.

This position reports directly to the Technical Support team manager.

Please note; You will be required to commute to the office 3 days per week our office is based in Taguig City.

What You'll Do:
  • Provide post-sale technical support to customers and partners
  • Assess and document reported customer issues
  • Formulate and communicate resolution plans
  • Gather necessary information and resources
  • Investigate and reproduce case scenarios
  • Provide clear customer responses and document corrective actions
  • Develop knowledge base articles and pre-written responses
  • Provide consultation and mentoring to technical support engineers
What You'll Bring:
  • At least 3-4 years of proven relevant professional experience as a technical support engineer
  • In depth knowledge and experience with at least some of the following:
  • Cybersecurity products and solutions
  • IT and System administration (minimum of 5 years)
  • Networking and data transport and encryption
  • Cloud infrastructure, Machine, network and services virtualization
  • Security concepts and methodologies
  • Relational databases and SQL language proficiency
  • PowerShell, Bash or other OS scripting languages
  • Ability to work on-call hours as assigned.
  • Troubleshooting and problem deconstruction
  • Strong written and verbal English communication skills
  • Ability to work diverse, international, customer and team environments
  • Able to communicate technical concepts at a professional level in multiple languages
  • Trustworthy, self-motivated, and reliable
  • Accountability, transparency, and ownership
  • Desire to work in a dynamic and challenging environment
  • Organized and methodological with great attention to detail
We'd Love To See:
  • Proficiency in one or some of these languages, i.e. German, French, Spanish, Japanese, Arabic and Turkish
  • Prior or current security clearance
Delinea Culture & Benefits:

Why work at Delinea?

  • We’re passionate problem-solvers doing our part to make the world a safer place.
  • We invest in people who are smart, self-motivated, and collaborative.
  • What we offer in return is meaningful work, a culture of innovation and great career progression.

At Delinea, our core values are STRONG—Spirited – Trust – Respect – Ownership – Nimble – Global – and guide our behaviors and success. We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including a full suite of medical, dental, and vision insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, generous discretionary time off (DTO), and paid company holidays. We support all families with paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.

#J-18808-Ljbffr

  • Taguig, Philippines Delinea Full time

    Overview Delinea is seeking an experienced Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers. Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern technologies and concepts and solve technical questions. This position reports directly to the Technical...


  • Taguig, Philippines Ingram Micro Full time

    Associate III, Marketing (Backend Support) page is loaded## Associate III, Marketing (Backend Support)remote type: Hybridlocations: Taguig City, Philippinestime type: Full timeposted on: Posted Todayjob requisition id: R- **It's fun to work in a company where people truly BELIEVE in what they're doing!**Job Description:Job DescriptionPosition Summary:...


  • Taguig, Philippines FactSet Full time

    Software Engineer III - ESG (Java/Python/C# & RDBMS) FactSet Taguig, National Capital Region, Philippines Overview FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the...


  • Taguig, National Capital Region, Philippines British United Automobiles, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Be our Technical Support Engineer for Zeekr Global CityZeekr Philippines located in Bonifacio Global City is a pioneering leader in the electric vehicle industry, dedicated to providing innovative and sustainable mobility solutions. We are looking for a passionate and talented Technical Support Engineer to join our team and contribute to our mission of...


  • Taguig, Philippines Ingram Micro Full time

    Overview Associate III, Marketing (Admin Support) Join to apply for the Associate III, Marketing (Admin Support) role at Ingram Micro . Responsibilities Manage and maintain the marketing platform used in Agency Ingram Micro. Resolve and close marketing-related cases using available tools, ensuring compliance with SLA and SOPs; support marketing managers...


  • Taguig, Philippines GTC Propack Corp. Full time

    On-site - Taguig 3-5 Yrs Exp Bachelor Full-time Job Description Employee Recognition and Rewards Performance Bonus, Employee Recognition Program, Incentives Government Mandated Benefits Insurance Health & Wellness HMO Others Company Car, Office Parties Free Meals Maternity & Paternity Leave, Sick Leave, Vacation Leave Provide technical support and expertise...

  • Software Engineer III

    4 weeks ago


    Taguig, Philippines FactSet Research Systems Inc. Full time

    Software Engineer III (Python, Vue.JS) page is loadedSoftware Engineer III (Python, Vue.JS) Apply locations Philippines, Manila, One Le Grand Tower (Manila - One Le Grand) time type Full time posted on Posted 2 Days Ago job requisition id R29190FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide,...


  • Taguig, Philippines Delinea Full time

    Overview Technical Support Engineer role at Delinea in Taguig, National Capital Region, Philippines. Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to govern their interactions across the modern enterprise. Learn more about Delinea on Delinea.com, LinkedIn, X, and...

  • IT OpEx Analyst III

    4 weeks ago


    Taguig, Philippines Sealed Air Corporation Full time

    Overview Join to apply for the IT OpEx Analyst III role at Sealed Air Corporation . Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. In 2024,...


  • Taguig, National Capital Region, Philippines TESI Full time ₱45,000 - ₱55,000 per year

    FILIPINO APPLICANTS ONLYWork Setup: Hybrid Setup, 3x onsite and 2x WFHLocation: West Bicutan, Taguig CityEmployment Type: Full TimeWork Schedule: TBDPay Range: 45,000 php to 55,000 phpJob DescriptionWe are seeking a talented, Technical Support Engineer, to join our outstanding Global Technical Support team, providing world class support to our customers.Our...