Technical Support Engineer III

Overview Delinea is seeking an experienced Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers. Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern technologies and concepts and solve technical questions. This position reports directly to the Technical Support team manager. You will be required to commute to the office 3 days per week; our office is based in Taguig City. What You'll Do Provide post-sale technical support to customers and partners Assess and document reported customer issues Formulate and communicate resolution plans Gather necessary information and resources Investigate and reproduce case scenarios Provide clear customer responses and document corrective actions Develop knowledge base articles and pre-written responses Provide consultation and mentoring to technical support engineers What You'll Bring At least 3-4 years of proven relevant professional experience as a technical support engineer In-depth knowledge and experience with at least some of the following: cybersecurity products and solutions; IT and system administration (minimum 5 years); networking and data transport and encryption; cloud infrastructure, machine/network/services virtualization; security concepts and methodologies; relational databases and SQL; PowerShell, Bash or other OS scripting languages Ability to work on-call hours as assigned Troubleshooting and problem deconstruction Strong written and verbal English communication skills Ability to work in diverse, international customer and team environments Ability to communicate technical concepts at a professional level in multiple languages Trustworthy, self-motivated, and reliable; accountable, transparent, and own outcomes Desire to work in a dynamic and challenging environment; organized and detail-oriented We\'d Love To See Proficiency in languages such as German, French, Spanish, Japanese, Arabic or Turkish Prior or current security clearance Why Work at Delinea? We\'re problem-solvers helping the world\'s largest organizations protect their identities We invest in people who are smart, self-motivated, and collaborative Meaningful work, a culture of innovation, and great career progression About Delinea Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to govern their interactions across the modern enterprise. Our cloud-native Identity Security Platform applies context throughout the identity lifecycle across cloud and traditional infrastructure, data, SaaS applications, and AI. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube. Core Values Spirited Trust Respect Ownership Nimble Global Our core values guide our behaviors and success. We offer competitive salaries, a meaningful bonus program, and excellent benefits including healthcare, retirement matching, life insurance, employee assistance, time off, and paid holidays. Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Upon conditional offer of employment, candidates may undergo background checks and verification of education and employment. Publicly posted social media sites may be reviewed. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Software Development #J-18808-Ljbffr