Technical Support Engineer

4 weeks ago

Taguig, Philippines GTC Propack Corp. Full time

On-site - Taguig 3-5 Yrs Exp Bachelor Full-time

Job Description Employee Recognition and Rewards

Performance Bonus, Employee Recognition Program, Incentives

Government Mandated Benefits Insurance Health & Wellness

HMO

Others

Company Car, Office Parties

Free Meals

Maternity & Paternity Leave, Sick Leave, Vacation Leave

  • Provide technical support and expertise to sales teams.
  • Conduct product demonstrations and presentations to clients.
  • Collaborate with engineering and product teams to tailor solutions.
  • Identify customer needs and develop technical proposals.
  • Assist in training sales personnel on product features and benefits.
  • Maintain strong relationships with customers and stakeholders.
Technical Support Engineer / Technical Supervisor

Specializing in Food Processing, Packaging & Pharmaceutical Machines and Equipment

Job Overview:

The Technical Support Engineer / Technical Supervisor will oversee the technical operations related to food processing, packaging, and pharmaceutical machines and equipment . This role involves a mix of office-based tasks and on-site inspections , ensuring that equipment meets client specifications before procurement and delivery. The candidate will also supervise technicians , manage task assignments, verify machine parts, handle AutoCAD designs when needed, and ensure proper documentation and reporting to the Technical Manager .

Key Responsibilities:

Technical Supervision & Quality Control

  • Supervise technicians and ensure proper installation, maintenance, and servicing of food processing, packaging, and pharmaceutical equipment .
  • Conduct site visits to inspect and assess technician work.
  • Verify technical specifications of parts/machines before procurement to ensure compatibility with client requirements.
  • Oversee the testing and final checking of machines and equipment before delivery.

Design & Documentation

  • Prepare AutoCAD drawings for machine parts or modifications as required.
  • Maintain and organize technical records , service reports, and inspection documentation.
  • Ensure all necessary technical documents, manuals, and certifications are complete before dispatch.

Task Management & Coordination

  • Assign and manage daily schedules for technicians , ensuring efficient work distribution.
  • Monitor and evaluate technician performance, work records, and service reports .
  • Ensure that all equipment undergoes thorough pre-delivery inspection before reaching the client.

Reporting & Compliance

  • Compile and submit technical reports to the Technical Manager .
  • Ensure adherence to industry standards, safety protocols, and regulatory requirements for food processing, packaging, and pharmaceutical equipment.
  • Coordinate with sales, procurement, and service teams to align technical operations with business objectives.
Qualifications & Requirements:

Bachelor’s Degree in Mechanical Engineering or a related field .

Experience in food processing, packaging, or pharmaceutical machinery is highly preferred.

Proficiency in AutoCAD and technical drawings.

Strong knowledge of machine installation, troubleshooting, and quality control .

Ability to lead and supervise a team of technicians .

Excellent problem-solving skills and attention to detail.

Willing to travel for client site inspections and technical support .

Working Location #J-18808-Ljbffr

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