IT OpEx Analyst III

Overview Join to apply for the IT OpEx Analyst III role at Sealed Air Corporation . Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. To learn more, visit What does an IT OpEx Analyst III do? Sealed Air is seeking a highly motivated team member to join our Global Application Support organization. In this pivotal role, you will be responsible for ensuring the seamless operation of our business-critical applications worldwide, working with a diverse team of skilled professionals across multiple regions. You will play a key role in supporting a wide range of applications, including SAP and dozens of other vital systems, ensuring our business runs smoothly and efficiently. Responsibilities Lead the Way: Maintain strategic mindset and inspire a culture of collaboration, high performance, and continuous improvement. Drive Operational Excellence: Ensure efficient and effective incident management, service request fulfillment, and problem resolution across all supported regions. Performance is Key: Maintain global SLAs and KPIs and champion initiatives to enhance service delivery and efficiency. Collaborate to Win: Partner with other IT teams to ensure seamless support for all applications worldwide and build relationships with key stakeholders. Customer-Centricity: Cultivate strong relationships with business stakeholders globally, proactively understanding their needs and ensuring satisfaction. Knowledge Sharing: Develop and maintain documentation for supported applications, including knowledge articles, runbooks, and training materials. Embrace Innovation: Stay abreast of industry best practices and emerging technologies to improve service delivery and efficiency. Communication: Demonstrate exceptional ability to convey technical information across cultures. Problem-Solving: Apply strong analytical skills to identify root causes and implement effective solutions. Results-Oriented: Deliver results and meet deadlines in a fast-paced environment. Operational Excellence Drive efficiency and continuous improvement in IT operations. Apply process improvement methodologies such as Lean Six Sigma. Monitor application support metrics and reporting; develop and maintain operational KPIs. Oversee IT service delivery to meet business requirements and SLAs; manage escalations and outages. Implement best practices for incident, problem, and change management; lead root cause analysis and corrective actions. Simplify technology ecosystems to improve user experience; assess IT processes and workflows; provide training on process improvement methodologies. Manage onboarding and ongoing training programs for IT staff. What are we looking for in you? Education And Experience Bachelor’s degree in Computer Science, Engineering, Information Technology, Business, or related field. Minimum 5 years of work experience. 1–2 years of IT Operational Excellence experience preferred. Certifications a plus. Why work at Sealed Air? We have a very diverse and inclusive culture. We invest in developing our people and offer opportunities to hone your expertise with a global leader in packaging solutions. You will work with talented professionals in a collaborative environment that values curiosity and diverse ideas. Please Note: You must have Philippines work-rights to be considered for this job. A detailed job description is available. Equal Opportunity Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. The company provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable laws. Sealed Air does not accept unsolicited resumes from vendors and will not pay related fees. Requisition id: 50778. Relocation: No. – This listing reflects the information provided in the original description without introducing new facts. #J-18808-Ljbffr