Technical Support Engineer

Overview

Technical Support Engineer role at Delinea in Taguig, National Capital Region, Philippines.

Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to govern their interactions across the modern enterprise. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.

Delinea is seeking a talented Technical Support Engineer to join our Global Technical Support team, providing world-class support to our enterprise customers. The ideal candidate is an energetic self-starter with a desire to learn, with a strong technical background in cybersecurity or a comparable field and a minimum of two years’ experience. The position requires the ability to troubleshoot escalated customer issues, perform log analysis, and configure feature sets. Strong English communication skills (verbal and written) are essential.

Please note: You will be required to commute to the office 3 days per week; our office is based in Taguig City.

• Provide post-sales phone and email support to the Delinea customer base.
• Resolve technical customer problems and drive process/policy improvements through root cause analysis.
• Call customers to troubleshoot technical issues.
• Participate in group problem solving meetings to overcome challenging issues.
• Research and solve complex issues.
• Work closely with Team Lead to meet SLA and customer requirements.
• Test and verify product functionality to reproduce customer issues.
• Document detailed failure and solution information within cases.

• 2+ years in a Technical Support Engineer role preferred.
• 2-year degree required; 4-year degree in Computer Science or related program is a plus.
• Experience with SQL 2014 or higher; ability to write and demonstrate SQL queries or scripts preferred.
• Experience with PowerShell, Bash or other scripting languages a plus.
• Ability to code in any programming language is a plus.
• Knowledge of installing and maintaining web servers (IIS, etc.).
• Prior working experience with .NET applications is highly desired.
• Ability to troubleshoot applications deployed in a Mac OS environment is a plus.
• Strong written and verbal English skills required.
• Ability to work with diverse worldwide team members and management.

• We’re passionate problem-solvers helping the world’s largest organizations protect what matters most: their human and machine identities.
• We invest in people who are smart, self-motivated, and collaborative.
• Meaningful work, a culture of innovation, and great career progression.

• Spirited – We bring energy and passion to everything we do
• Trust – We act with integrity and deliver on our commitments
• Respect – We listen, value different perspectives, and work as one team
• Ownership – We take initiative and follow through
• Nimble – We adapt quickly in a fast-changing environment
• Global – We embrace diverse people and ideas to drive better outcomes

We take care of our employees with competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, pension/retirement matching, comprehensive life insurance, an employee assistance program, time-off plans, and paid company holidays.

Equality statement: Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Upon conditional offer of employment, candidates may be required to complete a comprehensive criminal background check, verification of education, and verification of employment, per policy.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development