Associate III, Marketing

3 weeks ago

Taguig, Philippines Ingram Micro Full time

Overview

Associate III, Marketing (Admin Support)

Join to apply for the Associate III, Marketing (Admin Support) role at Ingram Micro .

Responsibilities
  • Manage and maintain the marketing platform used in Agency Ingram Micro.
  • Resolve and close marketing-related cases using available tools, ensuring compliance with SLA and SOPs; support marketing managers through case management, onboarding, billing, sales order creation, WBS setup, supplier payments, claims coordination, and troubleshooting.
  • Provide proactive solutions to address issues across all marketing functions, ensuring efficient and comprehensive support.
  • Podio Operations & Claims Support : Manage the marketing platform; resolve and close cases; ensure adherence to required SLA and documented process flows.
  • Perform regular operational and transactional tasks, including Podio Case Management (Credit Rebill and Amendment), Help Desk onboarding (New Client/WBS/SKU/Vendor/Suppliers/Access to Workspace), Billing of Marketing Activities, Sales Order Creation, WBS Creation, Podio troubleshooting, and Suppliers Invoice Payment (PR/PO/GR).
  • Reviewing and uploading of POE and marketing materials; Claims & Invoice Coordination.
  • Provide proactive measures and solutions for issues, concerns, or inquiries pertaining to all marketing functions, including the platform and its use.
  • Marketing Operations : Respond to calls and inquiries from in-country partners within defined SLAs; provide solutions and proactive measures to issues, concerns, or technical problems.
  • Coordinate with different departments and teams within AIM and the Marketing Accounting Team to address partner queries for quicker case resolutions; manage marketing activities and contracts, including Help Desk tickets; prepare activity reports as necessary.
  • Identify effective solutions and offer real-time assistance to campaigns and program executions (may include SAP and marketing tools).
  • Process requests requiring securing and managing internal and external documents/communications based on business requirements.
  • Manage mailbox tagging and email spot checks to ensure accuracy and completeness.
  • Create and maintain Standard Operating Procedures to ensure accuracy.
  • Document all tasks daily through internal trackers and logs to ensure comprehensive monitoring of productivity.
Qualifications
  • Graduate of a 4-year course with minimum one-year applicable job experience; degree may be substituted for up to 2-3 years of experience in a similar process environment.
  • Strong analytical skills with the ability to analyze complex processes and identify areas for improvement.
  • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
  • Knowledgeable in software/tools such as SAP, Podio, and web-based tools.
  • Proficient in Microsoft Office tools.
  • Basic knowledge of billing, budgeting and financial tracking.
  • Capable of handling sensitive information with discretion and confidentiality.
Position details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Marketing and Sales
  • Industries: IT Services and IT Consulting
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