Customer Experience Associate

4 weeks ago

Pasig, Philippines CPI Management Services Full time

About the role Join the CPI Management Services' team as a Customer Experience Associate. This is a full-time role based in Pasig City, Metro Manila, where you will be the vital link between our customers and our company. As a Customer Experience Associate, you will be responsible for providing outstanding customer service and support to our clients, ensuring their needs are met and their experience with our company is a positive one. What you'll be doing Handle inbound and outbound customer inquiries via phone, email, and chat Respond to customer questions and concerns in a timely and professional manner Troubleshoot and resolve a variety of customer issues Input and maintain accurate customer data and records Provide product information and recommendations to customers Escalate complex issues to the appropriate team or management as needed Collaborate with cross-functional teams to ensure customer satisfaction Adhere to all company policies, procedures, and quality standards What we're looking for A minimum of 1 year of experience in a customer service or call centre role Strong communication and interpersonal skills, with the ability to actively listen and empathise with customers Excellent problem-solving and critical-thinking skills to effectively handle customer inquiries Proficient in using computer systems and relevant software applications A friendly, patient, and customer-focused attitude Strong time management and multitasking abilities Fluency in both English and Filipino What we offer At CPI Management Services, we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits you can expect include: Competitive salary and performance-based incentives Comprehensive health insurance and retirement benefits Opportunities for career advancement and professional development Flexible work arrangements and work-life balance initiatives Team-building activities and social events About us CPI Management Services is a leading provider of customer support and business process outsourcing solutions. With over a decade of experience, we pride ourselves on delivering exceptional services to our clients across a wide range of industries. Our team of dedicated professionals is committed to driving customer satisfaction and supporting the growth and success of our partners. Apply now to become part of the CPI Management Services team #J-18808-Ljbffr

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