Customer Support Associate

4 weeks ago


Pasig, Philippines KwikCare Full time

Overview KwikCare is seeking a Customer Support Associate who will serve as the main point of contact for both insurers and members. You’ll play a key role in providing prompt, empathetic, and solution-oriented assistance—ensuring every client receives the high-quality service KwikCare is known for. Key Responsibilities Handle inbound and outbound communications from members and insurers via phone, email, and chat. Accurate handling of enrollment information of members. Coordinate with internal teams to resolve member and insurer concerns efficiently. Maintain detailed and accurate records of all client interactions. Uphold service standards and ensure client satisfaction through professionalism and care. Qualifications Diploma in any field. Minimum of 1 year experience in customer service (insurance enrollment or healthcare background preferred). Excellent communication and interpersonal skills. Strong attention to detail with member's information and ability to multitask. Customer-focused with a proactive problem-solving attitude. Willing to work on weekends, holidays, and flexible schedules. Must be comfortable working in a hybrid setup (2x a month onsite only) and shifting schedule (day/mid shift only). #J-18808-Ljbffr



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