Customer Service

3 weeks ago

Pasig, Philippines Wefund Lending Corp. Full time

We seek a Customer service representative focusing on servicing our customers with their questions and complaints. We are looking for a team member who can manage multiple service channels at a time and work with all departments to ensure we grow as a company and improve our products for our customer. This role is part of a team driven by a passion for servicing customers to the best of our ability and focusing on customer’s experiences. Your goal would be to participate in daily customer engagement and focusing on helping our customers succeed in their goals. We expect all team members to come every day looking to make an impact on our customers and help our business improve in the process. Responsibilities Solve customer's questions in a timely manner through customer calls, facebook, email and etc. Record the consultation content, give feedback to management and help to improve the product drawback Understand the micro lending knowledge, master the policy knowledge, and answer customer questions correctly. Solve customer complaints and improve user experience. Qualifications High school graduates with 1-year BPO experience / college graduates are also welcome to apply Candidates with Customer service experience in the credit card industry is preferred. Above average English communication skills, both verbally and in writing Why Join JuanHand Be part of a fast-growing fintech company transforming financial access in the Philippines Work in an agile, innovative, and mission-driven environment Competitive compensation and benefits Opportunities for growth and leadership Culture of ICED Tea and Setting Up People for Success Wefund is the leading fintech cash lender in the Philippines and owns the online lending platform called JuanHand. JuanHand has over 65 million downloads and disburses over 3.5 billion pesos of loans monthly. Wefund is a subsidiary of Finvolution Group, one of the biggest fintech companies in Asia with a USD27 billion loan book. Finvolution is a publicly traded company and listed with the NYSE (FINV). JuanHand has been recognized by the SEC as a Best Practice OLP. Wefund is committed to help the creditworthy yet underserved by offering tech enabled financial products that are pleasant to use, with fair interest rates and fast approval times. Wefund is the trusted fintech lender of choice and operates with the highest level of integrity and ethics. Wefund has a reputation of being an Employer of Choice in the Fintech Lending industry. Our Core Values are ICED Tea: Integrity, Competence, Enthusiasm, Dependability and Teamwork. #J-18808-Ljbffr

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