Helpdesk Assistant

4 weeks ago

Taguig, Philippines Quartz Business Products Corporation Full time

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description Employee Recognition and Rewards Government Mandated Benefits Insurance Health & Wellness

Life Insurance, HMO

The Helpdesk Assistant provide customer service to answer customer requests for assistance either in person, by email/chat or over the phone for technical support.

  • Answers telephone and respond to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
  • Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.
  • Follow up with customers to ensure complete resolution of issues.
  • Responds to customer inquiries to ensure customer needs are met.
  • Prepare activity reports
  • Inform the management of recurring problems
  • Work closely with Field Engineers and provide assistance on tasks that are outside the scope of their knowledge or expertise.
  • Helpdesk Ticketing administration.
  • Must have Bachelor’s Degree in any field. With at least a year of work experience
  • Knowledge and experience of customer service practices

Key Skills and Competencies:

  • Experience in customer service or relevant role is an advantage
  • Average client-facing oral and written communication skills
  • Attention to detail and comfortable working in a fast-paced office environment
  • Ability in multitasking and time-management
  • Interpersonal skills to interact with customers and team members
  • With Data Entry Skills, Reporting Skills, Administrative Writing Skills, Understanding the Customer, Customer Focus, Informing Others, Self-Development, Attention to Detail, Professionalism, Microsoft Office Skills, Teamwork.
  • Ability to learn about products and services
  • Proficiency in MS Office with expertise in Microsoft Word, PowerPoint, Excel and Outlook.

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
#J-18808-Ljbffr

  • HR Helpdesk

    2 weeks ago

    Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱660,000 per year

    Key Responsibilities:Employee Support: Serve as the first point of contact for employee inquiries regarding HR policies, procedures, benefits, payroll, and other HR-related matters. Resolve issues or direct them to the appropriate HR team members for further assistance.Ticket Management: Log, track, and resolve HR-related helpdesk tickets in the HRIS...

  • Healthcare Helpdesk

    2 weeks ago

    Taguig, National Capital Region, Philippines UST Full time ₱300,000 - ₱450,000 per year

    We are seeking a highly motivated and customer-focused Healthcare Helpdesk Associate to provide frontline support to patients, healthcare professionals, and internal teams. The role involves handling inquiries, troubleshooting issues, and ensuring seamless communication between various stakeholders in a healthcare setting. The associate will be the first...

  • Healthcare Helpdesk Associates

    4 weeks ago

    Taguig, Philippines UST Full time

    Overview Join or sign in to find your next job. Role: Healthcare Helpdesk Associate at UST. Location: Taguig, National Capital Region, Philippines. Responsibilities Address and resolve inquiries related to patient records, appointment scheduling, billing, insurance claims, and general healthcare services, insurance benefits, provider contracts, eligibility...

  • IT Helpdesk Team Leader

    4 weeks ago

    Taguig, Philippines Movate Full time

    IT Helpdesk Team Leader Movate Taguig, National Capital Region, Philippines Experience: 3+ years of experience in a Team Lead role handling Helpdesk team No of Openings: 1 Job Responsibilities: Participate daily in the training and development of direct reports. Heavy focus on coaching monitored calls to improve call efficiency techniques and sales...

  • IT Helpdesk

    5 days ago

    Taguig, National Capital Region, Philippines Systemantech, Inc Full time ₱384,000 - ₱576,000 per year

    Position Summary:As an IT Helpdesk Support, you will be the first point of contact for our clients, providing technical support and assistance with their IT-related issues in St. Luke's. Your primary responsibility will be to ensure our clients have a seamless and efficient experience while resolving their IT problems. This role plays a crucial part in...

  • IT Helpdesk Support

    7 days ago

    Taguig, National Capital Region, Philippines Prime@ Technology Specialists, Inc. Full time ₱204,000 - ₱240,000 per year

    Answers telephone and respond to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.Follow up with customers to ensure complete...

  • Facilities Coordinator- Helpdesk

    4 weeks ago

    Taguig, Philippines JLL Full time

    Job Details JLL — Taguig, National Capital Region, Philippines Overview Join or sign in to find your next job. The Facilities Coordinator - Helpdesk role at JLL is based in Taguig, National Capital Region, Philippines. What this job involves Centralizing all logs and requests Provide superior call logging services—receiving and logging complaints...

  • Technical Helpdesk Support

    7 days ago

    Taguig, National Capital Region, Philippines Prime@ Technology Specialists, Inc. Full time ₱216,000 - ₱240,000 per year

    Address: Unit 1510, Capital House, 9th Ave. corner 34th St., Global City, Taguig CitySchedule: Monday to Friday: 8:30 am to 5:30 pm | Saturday: 8:30 am to 12:00 pmJob Responsibilities:Answers telephone and respond to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.Follow up with customers to...

  • Senior Analyst – Helpdesk

    6 days ago

    Taguig, Philippines Cushman & Wakefield Full time

    Job Title Senior Analyst – Helpdesk Job Description Summary Record and maintain up-to-date, accurate, complete and consistent lease data base in order to ground and secure cost effective and proactive operational and financial portfolio management for the occupier clients of Cushman & Wakefield GOS. Overview Record and maintain up-to-date, accurate,...

  • HRIS / HR Generalist / HR Helpdesk for US and UK client- START ASAP

    2 weeks ago

    Taguig, Philippines Nezda Technologies, Inc. Full time

    About the role We are seeking a highly skilled and experienced HRIS / HR Generalist / HR Helpdesk / HR Operations Helpdesk professional to join our growing team. This is a full-time position based in Taguig City, Metro Manila, providing support to our clients in the United States and United Kingdom. What you'll be doing The Tier 1 HR Helpdesk Agent is...