Healthcare Helpdesk Associates

2 weeks ago

Taguig, Philippines UST Full time

Overview

Join or sign in to find your next job. Role: Healthcare Helpdesk Associate at UST. Location: Taguig, National Capital Region, Philippines.

Responsibilities
  • Address and resolve inquiries related to patient records, appointment scheduling, billing, insurance claims, and general healthcare services, insurance benefits, provider contracts, eligibility and claims
  • Analyzes problems and provides information/solutions
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
  • Escalate complex issues to the appropriate department or technical support team as needed. Maintain accurate records of customer interactions and issues in the helpdesk system
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis
  • Ensure compliance with HIPAA and other healthcare regulations while handling patient data
  • Provide guidance on healthcare policies, procedures, and digital tools
  • Assist in training new staff members and contributing to knowledge base documentation. Continuously monitor and improve helpdesk processes to enhance service delivery
Qualifications
  • Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills
  • Requires a HS diploma and a minimum of 1 year of experience in a customer service environment
  • Amenable to working onsite and nightshift
Skills

Customer Service, Healthcare Helpdesk, Contact Center

Employment type
  • Full-time
Seniority level
  • Entry level
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