HRIS / HR Generalist / HR Helpdesk for US and UK client- START ASAP

2 weeks ago

Taguig, Philippines Nezda Technologies, Inc. Full time

About the role

We are seeking a highly skilled and experienced HRIS / HR Generalist / HR Helpdesk / HR Operations Helpdesk professional to join our growing team. This is a full-time position based in Taguig City, Metro Manila, providing support to our clients in the United States and United Kingdom.

What you'll be doing
  • The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties on the basis of the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development, T&A and other HR related topics. Queries should be managed within the specified time and with a mandated level of accuracy, with a focus on first-time closure.
  • Maintain and update the HRIS system, including managing employee records, payroll, and benefits administration.
  • Provide HR generalist support, such as handling employee queries, coordinating onboarding and offboarding processes, and ensuring compliance with HR policies and procedures.
  • Operate the HR helpdesk, responding to inquiries and providing solutions to employees in a timely and effective manner.
  • Assist with the implementation of HR programs, initiatives, and projects.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Maintain confidentiality and protect sensitive employee information.
What we're looking for
  • Minimum 1 year of experience in a similar HR generalist or HR Helpdesk-focused role.
  • Willing to work full-time onsite in BGC, Taguig City.
  • Amenable to work in a night shift schedule.
  • Proficient in the use of HRIS systems and HR-related software.
  • Strong communication and interpersonal skills to effectively interact with employees at all levels.
  • Excellent problem-solving and analytical skills to identify and resolve HR-related issues.
  • Ability to work independently and as part of a team, with a focus on delivering high-quality work.
  • Familiarity with HR best practices and compliance requirements in the US and UK markets.
  • International voice process experience - Mandatory.
  • Experience in International HR Helpdesk - Preferred.
  • Understanding of various core HR Operations processes.
  • Good understanding of HR Systems/applications and case management tools like ServiceNow, Remedy.
  • Understanding of Service level agreements.
  • Understanding of telephony tools such as Avaya.
What we offer

We are committed to providing a supportive and rewarding work environment for our employees. We offer competitive compensation, comprehensive health benefits, and opportunities for professional development and career advancement. Our company culture encourages collaboration, innovation, and a healthy work-life balance.

About us

We are a leading provider of cutting-edge IT solutions and services. Our mission is to empower our clients with innovative technology that drives business growth and efficiency. With a talented team of professionals and a focus on customer satisfaction, we have established a strong presence in the international market and are poised for continued success.

Apply now to become a part of our dynamic team

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