Assistant Customer Service Manager

Serve as the initial point of contact for customer inquiries and issues, responding professionally and empathetically.Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations.Develop in-depth product knowledge and provide accurate information to customers.Assist customers with order processing, shipment tracking, and...

The Outbound Customer Service Assistant (Collection) performs callout to buyers to achieve the desired collection efficiency of the company.DUTIES AND RESPONSIBILITIES:Performs callouts to buyers for the assigned accounts.Sends follow through email for the list of contacted buyers.Prepares and updates statuses of the assigned accounts in a daily...

Overview On-site - Pasay • 3-5 Yrs Exp • Bachelor • Full-time A Customer Support Manager ensures that the customers of a company are satisfied. The role is to provide superb customer service by leading and motivating the customer support team, developing procedures and talk scripts, and creating customer satisfaction goals. Responsibilities Understand...

Client Profile: This company is one of the leading IT companies that is providing IT Consultancy and data analysis. They have been in the industry for almost 58 yearsPosition: Financial Customer Service AssistantCompany Industry: IT CompanyLocation: Pasay CityPostal Code: 1300Salary Offer: Php20,000-Php30,000Work Schedule: DayshiftWork Set Up: OnsiteBenefits...

Job Description:We are looking for an experienced Customer Support Manager to lead our customer service team and ensure a world-class support experience for our clients. This role involves overseeing day-to-day operations, creating efficient support procedures, and ensuring compliance with customs regulations, particularly in relation to the E-TRACC...

Key ResponsibilitiesOversee the day-to-day operations of the Program's Customer Service team.Ensure staffing requirements are met through effective recruitment, workforce planning, and retention strategies.Manage capacity planning and scheduling to ensure optimal resource allocation and service coverage.Handle executive escalations and provide timely...

Opportunity for Career Growth Growth and Learning Opportunities About Our Client This opportunity is with a large organization in the Transport & Distribution industry. The company is known for delivering reliable logistics solutions and maintaining a strong presence in the market. Job Description Lead and manage the customer service team to ensure...

JOB SUMMARYResponsible in the proper and timely handling of daily frontline transactionsDUTIES AND RESPONSIBILITIESReview and endorse created tickets with complete/required attachments to the processing unit.Handle escalated concern from CS Assistants.Coordinate with other concerned units in resolving clients concernsCoordinate with appropriate resource for...

The Customer Service Representative plays a crucial role in fostering positive customer relationships and ensuring high levels of satisfaction. This position is essential for addressing inquiries, resolving issues, and providing necessary information to customers. Working in a dynamic environment, typically within a call center or retail setting, the...

EXL Service, also known as Exlservice Holdings, is a global analytics and digital solutions company founded in 1999. The company specializes in providing consulting, digital transformation services, and business process management (BPM) outsourcing, serving industries such as insurance, healthcare, banking, and media.Roles and ResponsibilitiesInteract with...