Outbound Customer Service Assistant

Job DescriptionCoordinate team tasks, assist in project management, handle customer inquiries, and prepare reports.ResponsibilitiesCoordinate team tasks, assist in project management, handle customer inquiries, and prepare reports.QualificationsGraduate 2 - 5 Years

POSITION SUMMARYThis position is responsible for selling Silversea cruises and related shore sideproducts and services to the consumer, via outbound telephone salesactivities. Utilize web and other lead and inquiry sources to generate salesand grow long-term customer relationships. Develop customer relations byinitiating calls, emails or other types of...

Responsibilities:Handle inbound and/or outbound calls to assist customers with inquiries, requests, and concerns.Provide accurate product, service, or account information in a professional and courteous manner.Resolve customer issues efficiently while ensuring customer satisfaction.Document call details, actions taken, and resolutions in the system.Follow...

Handle inbound and outbound calls, emails, or chats to assist customers with inquiries, concerns, or complaints.Provide accurate information regarding products, services, billing, and policies.Resolve customer issues efficiently and professionally, ensuring high customer satisfaction.Document customer interactions and transactions in CRM or internal...

Job DescriptionDrive overall performance and manage the process. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance. Steer process meetings / calls to a logical conclusion.ResponsibilitiesRole/ Responsibilities:Manage the...

EXL Service, also known as Exlservice Holdings, is a global analytics and digital solutions company founded in 1999. The company specializes in providing consulting, digital transformation services, and business process management (BPM) outsourcing, serving industries such as insurance, healthcare, banking, and media.Job DescriptionsThe Retirement Service...

Job DescriptionThe primary responsibility of this role is to oversee the process training needs and ensure that transferring of process knowledge, job concept, and honing skills are delivered effectively through continuous monitoring and improving the process trainers' skills. It also works with the team of assistant managers to oversee the quality of...

EXL Service, also known as Exlservice Holdings, is a global analytics and digital solutions company founded in 1999. The company specializes in providing consulting, digital transformation services, and business process management (BPM) outsourcing, serving industries such as insurance, healthcare, banking, and media.Roles and Responsibilities:As a Travel...

Job DescriptionWe are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.ResponsibilitiesEssential Functions:People...

Serve as the initial point of contact for customer inquiries and issues, responding professionally and empathetically.Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations.Develop in-depth product knowledge and provide accurate information to customers.Assist customers with order processing, shipment tracking, and...