Outbound Customer Service Assistant

4 days ago

Pasay, National Capital Region, Philippines SMDC Full time ₱150,000 - ₱250,000 per year

The Outbound Customer Service Assistant (Collection) performs callout to buyers to achieve the desired collection efficiency of the company.

DUTIES AND RESPONSIBILITIES:

  • Performs callouts to buyers for the assigned accounts.
  • Sends follow through email for the list of contacted buyers.
  • Prepares and updates statuses of the assigned accounts in a daily basis.
  • Accurately tags in SAP Z-diary any callout result made with the buyer.
  • Creates CRM ticket/s for buyer/s with special request.
  • Prepares and submits daily accomplishment report to SCU Leads for consolidation.
  • Coordinates buyer's payment related concerns to appropriate department/s to provide excellent customer service.
  • Ensures complete handling of all assigned accounts for the month.
  • Escalates special buyer's issues to superior for resolution.

QUALIFICATIONS:

  • Bachelor's degree related to business, or related.
  • Excellent communication skills.
  • Preferably with knowledge in SAP.
  • Proficient in MS Office.
  • Amenable to work in Pasay City from Monday to Friday, 9 AM to 6 PM.

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