Financial Customer Service Assistant

7 days ago


Pasay, National Capital Region, Philippines J-K International Language Center Full time ₱480,000 - ₱1,040,000 per year

Client Profile: This company is one of the leading IT companies that is providing IT Consultancy and data analysis. They have been in the industry for almost 58 years

Position: Financial Customer Service Assistant

Company Industry: IT Company

Location: Pasay City

Postal Code: 1300

Salary Offer: Php20,000-Php30,000

Work Schedule: Dayshift

Work Set Up: Onsite

Benefits :

Government Mandated Benefits

Sick Leave Credits

Vacation Leave Credits

13th Month Pay

HMO

Job Requirements:

Bachelor's Degree holder

At least 1 year of experience in a BPO company

With experience handling financial, banking, or collection account is an advantage

Amenable to work either in Mckinley Taguig or in SM MOA in Pasay

Can start as soon as possible

Job Responsibilities:

Respond promptly and politely to customer inquiries via phone, email, or chat

Resolve issues related to products or services by understanding customer concerns, identifying root causes, and offering appropriate solutions

Maintain accurate and detailed records of all customer interactions and transactions

Follow company policies, procedures, and communication standards

Escalate unresolved issues to the appropriate internal departments

Provide feedback on the efficiency and effectiveness of customer service processes

Stay updated on company policies, ongoing promotions, and product information

Perform additional tasks as assigned by the immediate supervisor

Recruitment Process: (Online)

Initial Interview

Second Interview

Final Interview

Job Offer

Job Type: Full-time

Pay: Php20, Php35,000.00 per month

Work Location: In person



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