Customer Service Assistant

Job DescriptionCoordinate team tasks, assist in project management, handle customer inquiries, and prepare reports.ResponsibilitiesCoordinate team tasks, assist in project management, handle customer inquiries, and prepare reports.QualificationsGraduate 2 - 5 Years

Job DescriptionDrive overall performance and manage the process. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance. Steer process meetings / calls to a logical conclusion.ResponsibilitiesRole/ Responsibilities:Manage the...

Job DescriptionThe primary responsibility of this role is to oversee the process training needs and ensure that transferring of process knowledge, job concept, and honing skills are delivered effectively through continuous monitoring and improving the process trainers' skills. It also works with the team of assistant managers to oversee the quality of...

Job DescriptionWe are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.ResponsibilitiesEssential Functions:People...

Job DescriptionWe are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.ResponsibilitiesRole/ Responsibilities:Manage the...

The Outbound Customer Service Assistant (Collection) performs callout to buyers to achieve the desired collection efficiency of the company.DUTIES AND RESPONSIBILITIES:Performs callouts to buyers for the assigned accounts.Sends follow through email for the list of contacted buyers.Prepares and updates statuses of the assigned accounts in a daily...

Client Profile: This company is one of the leading IT companies that is providing IT Consultancy and data analysis. They have been in the industry for almost 58 yearsPosition: Financial Customer Service AssistantCompany Industry: IT CompanyLocation: Pasay CityPostal Code: 1300Salary Offer: Php20,000-Php30,000Work Schedule: DayshiftWork Set Up: OnsiteBenefits...

Job DescriptionManage a team of representatives (managing emails, chats and calls) and drive overall performance for his/her team. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance. Steer process meetings / calls to a...

ResponsibilitiesInteract with customers and provide them with information and assistance.Create, manage, and drive closure on service requests.Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.Typically handles...

JOB SUMMARYResponsible in the proper and timely handling of daily frontline transactionsDUTIES AND RESPONSIBILITIESReview and endorse created tickets with complete/required attachments to the processing unit.Handle escalated concern from CS Assistants.Coordinate with other concerned units in resolving clients concernsCoordinate with appropriate resource for...