Customer Service Supervisor

4 days ago

Pasay, National Capital Region, Philippines SMDC Full time ₱900,000 - ₱1,200,000 per year

JOB SUMMARY

Responsible in the proper and timely handling of daily frontline transactions

DUTIES AND RESPONSIBILITIES

  1. Review and endorse created tickets with complete/required attachments to the processing unit.

  2. Handle escalated concern from CS Assistants.

  3. Coordinate with other concerned units in resolving clients concerns

  4. Coordinate with appropriate resource for resolution of urgent concerns and escalate critical issues to the Manager or CSDH

  5. Monitor CS Assistants daily transactions (assisted Sales Support/MA vs created tickets)

  6. Conduct performance evaluation of CS Assistants.

  7. Be abreast with all organization's products, service, procedures and guidelines

  8. Ensure 100% accuracy of all encoded information in the system, as authorized

  9. Protect sensitive information/data that must not be disclosed to Clients/Sellers/Non-Clients

  10. Participate effectively in team meetings

  11. Keep herself sound, dress and act as professional, at all times

  12. Perform other duties and functions as may be required by the CCC Manager or CSDH

QUALIFICATIONS AND SKILLS REQUIRED

  1. Preferably with background in real estate customer service

  2. Credibility - Demonstrates honesty, trustworthiness and commitment in all forms of transaction; with sound moral and strong ethical principles at work

  3. Communication - Above average oral and written communication skills; ability to use positive language to steer a conversation toward a positive outcome; exudes confidence when interacting with clients

  4. Emotional Balance - Patient; can deal with stress and pressure; ability to maintain emotional balance and self-control to face various situations/types of clients confidently and successfully

  5. Empathy - ability to look at a situation through the eyes of a customer and enable to provide the highest degree of service

  6. Good comprehension and analytical skills - ability to understand and process information towards resolution of concerns

  7. Good decision making - ability to work independently and make decisions that balance the interests of theCompany and the Customer

  8. Flexibility - ability to adapt to situations, improvise and shift strategies to meet different types of challenges

  • Financial Customer Service Assistant

    16 hours ago

    Pasay, National Capital Region, Philippines J-K International Language Center Full time ₱480,000 - ₱1,040,000 per year

    Client Profile: This company is one of the leading IT companies that is providing IT Consultancy and data analysis. They have been in the industry for almost 58 yearsPosition: Financial Customer Service AssistantCompany Industry: IT CompanyLocation: Pasay CityPostal Code: 1300Salary Offer: Php20,000-Php30,000Work Schedule: DayshiftWork Set Up: OnsiteBenefits...

  • Logistics Supervisor

    16 hours ago

    Pasay, National Capital Region, Philippines Wesco Anixter Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionAt Wesco Anixter, we believe life should run smoothly. As an international provider of business-to-business distribution, logistics services, and supply chain solutions, we create a world that you can depend on. Harnessing 100 years of ingenuity and expertise, we increase profitability, improve productivity, and mitigate risk for...

  • Store Supervisor

    1 week ago

    Pasay, National Capital Region, Philippines Asian Technology Solutions Full time ₱384,000 - ₱432,000 per year

    Qualifications:Bachelor's/College DegreePreferably 1-2 yrs. experience as a Store Supervisor or in a similar roleExperience as a Retail store supervisorExperience in Retail (Luxury Brand/High End Fashion/Sports Brand)Strong business acumenGood Customer service skillsWork Setup:6 Days a weekDepending on the Mall operating hours is the scheduleJob Type:...

  • Restaurant Supervisor

    4 days ago

    Pasay, National Capital Region, Philippines White Drip Beauty Lounge Full time ₱240,000 - ₱300,000 per year

    Restaurant Supervisor – SM Mall of Asia, Pasay CityWe're hiring a Restaurant Supervisor to lead daily operations, drive team performance, and ensure top-notch service and food quality. This role supports the Restaurant Manager in achieving operational excellence and guest satisfaction.Key DutiesOversee shifts, staff coordination, and service flowManage...

  • Restaurant Supervisor

    6 days ago

    Pasay, National Capital Region, Philippines Kazuwa Japanese Cuisine Inc. Full time ₱240,000 - ₱300,000 per year

    Will be in charge of store operationsEnsure all store team members are presentable and ready for day-to-day operationsProper delegation of work responsibilitiesEnsure proper maintenance of all store equipmentAchieves Store Sales targets, Sales Growth targets and Profitability.Leads the team to create sales building strategies, operational effectiveness and...

  • Area Sales Supervisor

    4 days ago

    Pasay, National Capital Region, Philippines ADASTRIA Full time ₱900,000 - ₱1,200,000 per year

    Position Title: Area Sales SupervisorWork Location: Pasay & ManilaPosition Overview:The Area Sales Supervisor is responsible for overseeing the day-to-day operations of assigned store in Pasay and Head Office in Manila. The role ensures sales targets are achieved, visual merchandising standards are maintained, and store operations are efficiently managed....

  • operations supervisor

    2 weeks ago

    Pasay, National Capital Region, Philippines SM Hypermarket Full time ₱104,000 - ₱130,878 per year

    ABOUT US:Being part of a dynamic organization is one of the secrets of career success. Alfamart is the first and only Super Minimart in the Philippines that is designed to serve the needs of local Filipino neighborhoods & communities. Join the fastest-growing chain as we expand across the PhilippinesWho are we looking for:As an Operations Supervisor, you are...

  • Customer Service Supervisor

    1 week ago

    Pasay, National Capital Region, Philippines DoubleDragon Properties Corp. Full time ₱900,000 - ₱1,200,000 per year

    Qualifications:Candidate must possess a Bachelor's or College Degree in Hospitality and Restaurant Management or any related courseAt least 1-2 years work experience in the same role, or any relevant experienceKnowledge in MS Office applications, OPERA system, and other relevant softwareExcellent communication, customer service, and organizational...

  • store supervisor

    2 weeks ago

    Pasay, National Capital Region, Philippines SM Hypermarket Full time ₱60,000 - ₱120,000 per year

    ABOUT US:Being part of a dynamic organization is one of the secrets of career success. Alfamart is the first and only Super Mini-mart in the Philippines that is designed to serve the needs of local Filipino neighborhoods and communities. Join the fastest-growing chain as we expand across the PhilippinesWho are we looking for:As a Shift Supervisor, you are...

  • Mall Supervisor

    1 week ago

    Pasay, National Capital Region, Philippines DoubleDragon Properties Corp. Full time ₱900,000 - ₱1,200,000 per year

    Qualifications:Bachelor's/College Degree in Business Administration, Management, Business Studies or equivalent.Knowledgeable in MS Office and other relevant software/applicationsWith good leadership skills and personnel administrative management skills.Has background on training and development Customer-service orientedHas the ability to work with flexible...