Customer Service Manager

4 weeks ago

Pasay, Philippines Ascent Solutions Philippines Inc. Full time

Overview

On-site - Pasay • 3-5 Yrs Exp • Bachelor • Full-time

A Customer Support Manager ensures that the customers of a company are satisfied. The role is to provide superb customer service by leading and motivating the customer support team, developing procedures and talk scripts, and creating customer satisfaction goals.

Responsibilities
  • Understand existing policies, rules, and regulations pertaining to the project.
  • Supervise day-to-day operations in the customer service department.
  • Respond to customer service issues in a timely manner; communicate with customers through various channels (Phone, E-mail, Viber, etc.).
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Graduate of any four-year course or equivalent.
  • Motivated and experienced in managing Customer Service.
  • Articulate with excellent written and verbal communication skills.
  • Possess marketing and sales skills.
Qualifications

English Language, Customer Service, Scheduling, Problem Solving, Team Player, People Skills, Back Office Support, Organizational Skills, Technical Skills

Benefits
  • Employee Recognition and Rewards
  • Holiday Gifts
  • Government Mandated Benefits
  • Insurance Health & Wellness (HMO)
  • Office Parties
  • Company Equipment
Note

Note: This opportunity is open exclusively to citizens of the Philippines residing within the country.

Working Location: On-site in Pasay

Alerts

If the position requires you to work overseas, be vigilant and beware of fraud. Report employers asking for ID withholding, guarantees, or property.

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