Senior Support Agent

4 weeks ago

Cavite City, Philippines Buscojobs Full time

We are seeking a dedicated and enthusiastic Client Support Specialist to join our Clients' customer service team. The successful candidate will be responsible for exceptional communication with clients, accurate reporting, and high-level support to teams, ensuring seamless client experiences and efficient operations. Work Set Up: Employment Type: Full Time Shift Schedule: Mon-Fri, 6:00 am to 3:00 pm Work Setup: Onsite Location: Cavite Key Responsibilities: Exceptional Client Communication Demonstrate excellent written and verbal communication across multiple platforms, including phone, Zoom, Loom, web chat, and email. Engage professionally and confidently with stakeholders at all levels to ensure clear, positive, and effective interactions. Provide a seamless and supportive experience for clients in all communications. Reporting and Administrative Tasks Manage and maintain accurate client reports, including tracking attendance, success metrics, and traffic light indicators. Ensure timely and accurate data entry to support business operations and client tracking. High-Level Support Provide high-level assistance to the Client Success and Coaching teams, improving efficiency and client engagement. Work collaboratively across internal teams to align client engagement strategies and initiatives. Qualifications: Bachelor's degree in any field. 2 years of experience in a related role. Experience in Data Entry Experience in Social Media Scheduling Experience in Calendar scheduling and Calendly management Experience in G-suite inbox and Drive management Support - Provide high-level support to our Client Success and Coaching teams Competitive salary package HMO coverage Attendance bonus 20 days of paid leave to be used on your own discretion (including 5 credits convertible to cash) Monthly social activities and annual company outing (domestic/international) Vibrant, diverse and inclusive work environment About Us: Shadow Office Solutions is an Australian operated BPO committed to delivering exceptional services and innovative solutions to our clients. We pride ourselves on our skilled workforce and a culture of excellence, collaboration and continuous improvement. We're growing and looking for talented individuals to join our dynamic team. Shadow Office Solutions is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr

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