Senior Collection Agent

2 weeks ago

Makati City, National Capital Region, Philippines Cartrack Full time ₱300,000 - ₱600,000 per year

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Collection Agent to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

  • Organize work list to prioritize by outstanding receivables, risk levels, pay history and overall customer value
  • Analyze accounts receivable information to determine priority.
  • Reconcile transactions and accounts
  • Resolve any dispute cases to a mutual satisfactory end between customer and the company
  • Monitoring of collection status and regularly obtaining and updating the information related to the collection
  • Responsible for overdue account management and overdue collection thru telephone calls and emails
  • Resolves customer billing problems in a timely manner to expedite cash flow and minimize accounts receivable delinquency. This includes issuance of credit memos, documentation support and other account adjustments as deemed necessary and appropriate
  • Collects outstanding accounts receivables through assertive but polite direct telephone contact with customers
  • Follow up payment of past due invoices and obtain details of payments from customers

Requirements:

  • Graduate of any Accounting / Business Admin / Financial Management courses or related courses
  • Efficient with good skills on implementing standard procedures
  • With minimum of 5 years of experience in Collections handling delinquent accounts/or AR/ Finance - Account receivable experience 
  • Can work onsite in Makati City, Philippines

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