Player Engagement Agent

4 weeks ago

Pasig, Philippines Far Eastern University Full time

Join Keywords Studios as a Player Engagement Agent to provide exceptional player support and contribute to building engaging gaming communities. Your Role Here’s what you will be doing: Deliver excellent customer support to players via ticketing, email, or chat. Investigate and resolve player inquiries promptly. Assist internal teams with project-related requests to ensure smooth collaboration. Gather and deliver player feedback according to established procedures. Provide translations when required to ensure seamless communication. Maintain accurate and detailed reports to streamline processes. Ensure prompt escalation of issues following established procedures. Contribute to support process improvements with personalized macros and knowledge base updates. Participate in quality control processes to maintain high standards. Manage time effectively to meet players' needs. Master gameplay knowledge of products to better serve players. Use Helpshift, Zendesk, or other CRM tools for support. Customize macros and use MS Office or Google Suite apps for documentation. About You The company is looking for: Mastery in C1-C2 level language proficiency, with English at B2 level or higher. Excellent communication skills for effective player support. Flexibility to adapt to various situations and player needs. Accountability and reliability in handling player inquiries and issues. Proactivity in identifying and addressing player concerns. Proficiency in navigating knowledge bases for efficient support. Basic troubleshooting skills to assist players with technical challenges. Availability for full-time work, including weekends and holidays. Previous customer service or BPO experience is a plus. Familiarity with community platforms such as Discord or Slack is an asset. Passion for video games is beneficial but not required. Compensation & Benefits Non-taxable allowances HMO and life insurance Paid time offs Annual wellness subsidy Training & Development Participation in valuable training sessions to enhance skills and knowledge. How to Apply Submit your application with an updated resume. Complete an online language assessment requiring C1-C2 level proficiency; the test involves typing and should be taken on a computer. Wait 48-72 hours for assessment results. If successful, attend an online interview via MS Teams with a Talent Acquisition Specialist; some projects may require a second interview with a Team Lead or Operations Manager. Receive an offer upon successful completion of the recruitment process. This job may close before the stated closing date, you are encouraged to apply as soon as possible. #J-18808-Ljbffr

  • Dayshift Call Center Agent

    3 weeks ago

    Pasig, Philippines TASQ Staffing Solutions Full time

    About the job Dayshift Call Center Agent - Pasig (October 20, 2025) Our company, named TASQ, needs call center agents to work on-site in Pasigon or before October 20, 2025. Description The customer service team member is the first point of contact for customers for delivering exceptional service and support. This role involves handling inquiries, resolving...

  • Sales Agent Representative

    39 minutes ago

    Pasig, National Capital Region, Philippines Datamatics Full time ₱250,000 - ₱500,000 per year

    Job Summary:We are seeking a motivated and results-driven Sales Agent to join our growing team. The Sales Agent will be responsible for generating leads, closing sales, and building strong relationships with customers. The ideal candidate has excellent communication skills, a customer-first mindset, and thrives in a fast-paced sales environment.Key...

  • Call Center Agent

    35 minutes ago

    Pasig, National Capital Region, Philippines Top1Movers Worldwide Inc. Full time ₱200,000 - ₱250,000 per year

    About the role Top1Movers Worldwide Inc. is seeking a dedicated Call Center Agent - Social Media Account (TikTok) to join our dynamic team in Pasig City Metro Manila. This full-time role is an excellent opportunity to leverage your customer service expertise and passion for social media to deliver exceptional support to our valued clients.What you'll be...

  • Concentrix Bridgetown PasigQC- Hiring BPO Agents NO CC Exp Needed

    3 days ago

    Pasig, Philippines JobsAvenuePH Full time

    Looking for a job near Pasig, Cainta, Eastwood, Mandaluyong, Rizal, Antipolo, Marikina, or Cubao? Start your BPO career with Concentrix — now hiring at our brand-new Bridgetown site in Pasig Boundary Quezon City! Job description Join the Concentrix Family – Exciting Career Opportunity Awaits! Ready to start your career at one of the top BPO companies...

  • Outbound Sales Agent(Telco Account) Onsite

    20 minutes ago

    Pasig, National Capital Region, Philippines Deployed Full time ₱250,000 - ₱500,000 per year

    About DeployedDeployed is an established BPO firm specialising in workforce solutions. We partner with a range of globally minded businesses, from start-ups to large corporations across a range of industries.Our expert team of recruiters at Deployed will work closely with you to create a career change that challenges, motivates, and excites you. We take the...

  • Call Center Agent

    2 weeks ago

    Pasig, National Capital Region, Philippines AGVILL RESOURCES INC Full time ₱200,000 - ₱250,000 per year

    About the role AGVILL RESOURCES INC' is seeking a talented Call Center Agent - Virtual Process to join our team in Pasig City Metro Manila. This is a full-time position where you will play a crucial role in delivering exceptional customer service and support to our clients.What you'll be doingHandling inbound and outbound calls from customers, providing...

  • Concentrix Bridgetown PasigQC- Hiring BPO Agents NO CC Exp Needed

    1 week ago

    Pasig, Philippines JobsAvenuePH Full time

    Looking for a job near Pasig, Cainta, Eastwood, Mandaluyong, Rizal, Antipolo, Marikina, or Cubao? Start your BPO career with Concentrix — now hiring at our brand-new Bridgetown site in Pasig Boundary Quezon City! Job description Join the Concentrix Family – Exciting Career Opportunity Awaits! Ready to start your career at one of the top BPO companies in...

  • Guest Services Agent Onsite

    2 weeks ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱250,000 - ₱500,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldPOSITION DESCRIPTIONJob title: Guest Services AgentSite: BetaReporting to: Team LeaderAcquire Intelligence exists to help...

  • BPO - No Exp Needed Call Center Agent (BRIDGETOWNE) | - Blended Support

    2 weeks ago

    Pasig, National Capital Region, Philippines VICTORIAN PLACEMENT AGENCY Full time ₱200,000 - ₱400,000 per year

    About the role We are seeking passionate and enthusiastic Call Center Agents to join our dynamic team at VICTORIAN PLACEMENT AGENCY'. This is a full-time position based in Pasig City Metro Manila. As a Call Center Agent, you will be responsible for providing excellent customer service and support to our clients across a range of industries.What you'll be...

  • Call Center Agent | Work On-site | TIKTOK ACCOUNT

    3 weeks ago

    Pasig, Philippines MM Royalcare Marketing Services Inc. Full time

    About the role Join MM Royalcare Marketing Services Inc.' as a full-time Call Center Agent and be part of the team that provides exceptional customer service for our TikTok account. This on-site role is based in Pasig City, Metro Manila and will involve handling customer queries, providing product support, and contributing to the growth of our social media...