Call Center Agent | Work On-site | TIKTOK ACCOUNT

3 weeks ago

Pasig, Philippines MM Royalcare Marketing Services Inc. Full time

About the role Join MM Royalcare Marketing Services Inc.' as a full-time Call Center Agent and be part of the team that provides exceptional customer service for our TikTok account. This on-site role is based in Pasig City, Metro Manila and will involve handling customer queries, providing product support, and contributing to the growth of our social media presence. What you'll be doing Respond to incoming customer calls and messages in a professional and courteous manner Provide accurate information and resolve customer inquiries and concerns in a timely fashion Assist customers with product-related questions and troubleshoot any issues they may be experiencing Proactively identify opportunities to enhance the customer experience and suggest improvements Maintain detailed records of all customer interactions and follow up as necessary Collaborate with the marketing team to support the growth and engagement of our TikTok account What we're looking for A minimum of 6 months of experience in a customer service or call centre role Strong communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds Excellent problem-solving and critical thinking skills, with a focus on delivering exceptional customer service Proficiency in English, both written and verbal Familiarity with social media platforms, particularly TikTok, is a plus A positive, adaptable, and team-oriented attitude What we offer Competitive salary and performance-based bonuses Comprehensive health insurance and wellness benefits Opportunities for career growth and professional development A positive, collaborative, and supportive work environment Flexible work arrangements and work-life balance initiatives About us MM Royalcare Marketing Services Inc.' is a leading provider of integrated marketing solutions, specializing in social media management, content creation, and customer service. With a strong presence in the Philippines, we are committed to delivering exceptional results for our clients and creating a dynamic, inclusive workplace for our employees. Apply now and join our growing team #J-18808-Ljbffr

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