It Support Specialist/ Officer

IT Support Specialist/ Officer

Posted today

Duties and Responsibilities:

• Responsible for maintaining the integrity and performance of both hardware and software used by the company, including networks and servers
• Ensure that workstations are successfully connected to networks and be able to access business data at all times
• Responsible for the configuration of network security settings and connecting peripheral devices for multiple users including printers and scanners
• Manage the company database storage and guarantee that data is stored securely and optimally
• Administers and monitors performance, and maintains network server, ERP system, and database
• Administers ICT infrastructure (computers, telephones, timekeeping devices), including firewalls, databases, malware protection software, and other processes
• Monitors database efficiency, performs data back-up, and ensures security and integrity of system data
• Manage information security such as monitoring access logs and building database security procedures, setting up anti-virus programs, developing policies for email security, and performing periodic data audits and backups to prevent information loss and unauthorized access
• First-level support for ERP system concerns, responds to security or usability concerns, and monitors resolution of ERP system issues
• Sets up and tests new database, and data handling systems if needed
• Administers modifications to any existing database software to meet business needs
• Provides technical support for users, network, hardware, and software concerns
• Overall in charge of ERP system configuration and assignment of system access roles/authorization
• Creates query and crystal reports from the ERP system as required by business users

Preferably with experience in:

• IT Management
• ERP Implementation
• Microsoft Productions Enhancement
• Cyber Security Protocols (Owl Data Diode)
• Backup
• Data Communication and Network Infrastructure
• Support/ Helpdesk (Remote or Onsite)
• Hardware and Software Installation, Implementation, Support, and Maintenance

Requirements/ Qualifications:

• Graduate of BS Information Technology
• At least 2 to 3 years relevant experience as an IT Support staff
• Knowledgeable in CISCO and net gear wireless routers
• Experience in FIESTA HMS and SAP Business One is an advantage
• Good in time management and planning ability
• Has initiative and decision-making capabilities
• Approachable and has a positive disposition; eagerness to provide immediate IT assistance when necessary
• Can start on or before June 26, 2023

Job Types: Full-time, Permanent

• Company events
• Free parking
• Health insurance
• On-site parking
• Opportunities for promotion
• Promotion to permanent employee

Ability to commute/relocate: Lapu-Lapu City 6015 P07: Reliably commute or planning to relocate before starting work (Preferred)

Education: Bachelor\'s (Required)

Willingness to travel: 25% (Preferred)

This advertiser has chosen not to accept applicants from your region.

Posted 1 day ago

POSITION PRIMARY PURPOSE

A Desktop Support Engineer monitors and maintain the computer systems and networks of an organization. You will be installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and applications problems, either over the phone or in person.

JOB DESCRIPTION

Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer. Diligently attends to assigned tickets and provides support within the specified SLAs. Regularly updates on the status of assigned service request or incident. Troubleshooting hardware problems, replaces defective parts and makes necessary escalation to the authorized person. Responsible for formatting/cloning of PC, Desktop, Laptops. Network connection configuration, testing and basic troubleshooting. Perform regular checkup of PC desktop/laptop and a like (such as but not limited to defragmentation/virus updates). Escalates problem that requires immediate attention of helpdesk, team leader or appropriate authorities. Performs other relevant tasks that may be assigned from time to time.

JOB QUALIFICATIONS

A graduate of BS in Information Technology, Computer Science, Computer Engineering, or other related courses. Has technical knowledge of operation and functioning of Windows Operating Systems. Proficient in hardware/software installation troubleshooting / repair of desktop. Experience in troubleshooting PCs, able to manage IT desktop infrastructure, network cabling, etc. Has knowledge of basic networking concepts, client-server architecture, knowledge of antivirus, server software/hardware setup and backup. Fast learner and can be able to easily grasp new technologies, software/hardware and IT concepts. Capable of following different procedures as per client requirements. Can communicate and track IT activity through remote back-end teams. Good communication, technical, analytical, problem solving and leadership skills. Maintain IT equipment inventory and documentation.

Benefits/Perks include Company Christmas gift, Health insurance.

This advertiser has chosen not to accept applicants from your region.

Posted today

Job Description

Desktop Support Engineer

Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required. Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes. Manage service request, software installation, new computer setups, upgrades, etc. Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.

Qualifications:

• Must be graduate of Bachelor\'s Degree or Vocational in any IT Related Course
• Must be willing to work in Makati City
• Flexible in working schedule
• Open for Project Based Employment good for 1 year RENEWABLE Contract
• Must have at least 1yr experience as Desktop Support (hands on)

Schedule: 8 hour shift

Ability to commute/relocate: Makati City: Reliably commute or planning to relocate before starting work (required)

This advertiser has chosen not to accept applicants from your region.

Posted today

QUALIFICATIONS:

• Graduate of BS Information Technology
• Fresh graduates are welcome to apply but with relevant work experience is an advantage
• With knowledge in computer hardware servicing/software /network
• Good in verbal communication and interpersonal skills
• Can drive both 2 and 4 Wheels

RESPONSIBILITIES:

• Installation of computer hardware
• Develop and maintain local networks
• Troubleshoot to identify and resolve problems in a timely manner
• Travel to a client\'s location to assist in IT service installation, repair and general support

Job Type: Full-time

• Additional leave
• Company events
• Free parking
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

This advertiser has chosen not to accept applicants from your region.