Marketing Support And Onboarding Specialist
3 weeks ago
Marketing Support and Onboarding Specialist
Posted today
Job Description
The Onboarding & Marketing Support Specialist plays a role supporting both client onboarding and marketing operations. This position ensures smooth intake processes, asset collection, and accurate reporting while also coordinating marketing-related tasks to support Customer Success and Advanced Solutions teams.
Key Responsibilities
- Onboarding Support: Collect, organize, and validate assets for new client onboarding.
- Track onboarding progress, ensuring deadlines are met and issues are escalated.
- Coordinate with clients and internal teams for intake accuracy and readiness.
- Marketing Support: Manage inbound client reporting requests and coordinate trafficking.
- Prepare reporting decks and maintain reporting schedules.
- Assist with data pulls, SEO audits, and campaign-related reporting.
- Provide administrative support for marketing initiatives.
Skills, Knowledge & Expertise
Qualifications
- Experience in client onboarding, project coordination, or marketing support.
- Strong organizational skills with attention to detail.
- Excellent English communication and stakeholder management.
- Proficiency in CRM tools (Zoho, HubSpot, Salesforce, etc.).
- Strong reporting and presentation skills (Excel/Sheets, PowerPoint/Slides).
About Virtual Staffing Solutions
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
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Customer Success – Pro Coffee GearPosted today
Job Description
Customer Success is a remote role for Pro Coffee Gear, an e-commerce company in the coffee equipment industry. We seek an experienced and proactive Customer Success Leader to drive satisfaction, loyalty, and operational excellence throughout the customer journey.
Key Responsibilities
- Customer Success Leadership: Own end-to-end customer experience, define scalable CS strategies, establish KPIs, mentor teams, and enable consultative sales through client communications.
- Shipping, Damages, and Returns Management: Lead communications related to logistics and returns; coordinate with logistics to resolve issues.
- Process Improvement: Identify automation opportunities and collaborate to improve efficiency and client experience.
Qualifications
- Minimum 5 years in client-facing operations or CS, with at least 2 years in leadership.
- Background in e-commerce operations; Shopify and QuickBooks preferred.
- Strong written/verbal communication and analytical skills.
- Familiarity with coffee equipment is a plus.
What We Offer
- Remote-first team, flexible environment.
- Opportunity to lead a high-impact function in a fast-growing brand.
- Collaborative culture with a love for coffee.
Important: All applicants must submit CV in English. Submissions in other languages will not be considered.
Customer Success – Solutions ConsultantPosted today
Job Description
Customer Success & Solutions Consultant will play an integral role across the customer lifecycle including solutioning, onboarding, project delivery, and long-term account success. This is client-facing with elements of presales, solution delivery, and CS.
Key Responsibilities
- Design AI Talkbot solutions for enterprise customers and align product capabilities with business needs.
- Define scope for solution integration and customize interfaces with customer systems.
Solution Delivery
- Lead project management for delivery and on-site integration with risk management and stakeholder coordination.
Customer Success
- Engage clients with quarterly business reviews, product training, and escalation management; analyze usage data to drive adoption and prevent churn; identify upsell opportunities; manage onboarding.
Qualifications
- 5+ years in consulting, account management, presales, or related roles; fintech/telecom/martech experience a plus.
- Fluency in English; strong communication and stakeholder management.
Location: Remote
Customer Success – Fig AdvisoryPosted today
About the Role
Fig Advisory seeks a Customer Success & Digital Operations Lead to manage customer success initiatives and scalable digital operations for Australian clients from Quezon City. Full-time, remote-first with office presence as applicable.
What You’ll Be Doing
- Drive customer success from onboarding to retention; manage digital platforms and workflows.
- Analyze customer data and build relationships with key accounts; identify upsell opportunities.
- Lead process improvements and cross-functional collaboration.
What We’re Looking For
- 3+ years in CS or digital operations; leadership potential.
- Experience with CRM systems and analytics; strong data interpretation.
- Strong English communication; willingness for international exposure.
What We Offer
- Compensation, development opportunities, GPTW-certified culture.
- Remote, international exposure, and leadership growth.
Location: Quezon City, Manila; Schedule: Full-time with Australian business hours; Growth opportunities to lead CS and digital operations teams.
WIZ.AI – Customer Success (Graduate Program)Posted today
About
Location: Makati, Philippines. We build smart voice AI for customer interactions. Fresh graduates welcomed to join as CSS Graduates to design, test, and optimize AI-powered conversations.
What You’ll Do
- Design AI conversations; test and optimize bot performance; onboard and train clients.
- Work with enterprise clients across Southeast Asia; build cross-functional skills.
Who You Are
- Recent grads with strong English/Filipino; problem solver and fast learner.
- Curious, motivated, and ready to grow in a fast-paced environment.
Ready to kickstart your AI career? Apply now to join the CSS Graduate Program.
Note: Stable internet at home is required.
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