Marketing Support And Onboarding Specialist

Marketing Support and Onboarding Specialist

Posted today

Job Description

The Onboarding & Marketing Support Specialist plays a role supporting both client onboarding and marketing operations. This position ensures smooth intake processes, asset collection, and accurate reporting while also coordinating marketing-related tasks to support Customer Success and Advanced Solutions teams.

Key Responsibilities

• Onboarding Support: Collect, organize, and validate assets for new client onboarding.
• Track onboarding progress, ensuring deadlines are met and issues are escalated.
• Coordinate with clients and internal teams for intake accuracy and readiness.

• Marketing Support: Manage inbound client reporting requests and coordinate trafficking.
• Prepare reporting decks and maintain reporting schedules.
• Assist with data pulls, SEO audits, and campaign-related reporting.
• Provide administrative support for marketing initiatives.

Skills, Knowledge & Expertise

Qualifications

• Experience in client onboarding, project coordination, or marketing support.
• Strong organizational skills with attention to detail.
• Excellent English communication and stakeholder management.
• Proficiency in CRM tools (Zoho, HubSpot, Salesforce, etc.).
• Strong reporting and presentation skills (Excel/Sheets, PowerPoint/Slides).

About Virtual Staffing Solutions

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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Customer Success – Pro Coffee Gear

Posted today

Job Description

Customer Success is a remote role for Pro Coffee Gear, an e-commerce company in the coffee equipment industry. We seek an experienced and proactive Customer Success Leader to drive satisfaction, loyalty, and operational excellence throughout the customer journey.

Key Responsibilities

• Customer Success Leadership: Own end-to-end customer experience, define scalable CS strategies, establish KPIs, mentor teams, and enable consultative sales through client communications.
• Shipping, Damages, and Returns Management: Lead communications related to logistics and returns; coordinate with logistics to resolve issues.
• Process Improvement: Identify automation opportunities and collaborate to improve efficiency and client experience.

Qualifications

• Minimum 5 years in client-facing operations or CS, with at least 2 years in leadership.
• Background in e-commerce operations; Shopify and QuickBooks preferred.
• Strong written/verbal communication and analytical skills.
• Familiarity with coffee equipment is a plus.

What We Offer

• Remote-first team, flexible environment.
• Opportunity to lead a high-impact function in a fast-growing brand.
• Collaborative culture with a love for coffee.

Important: All applicants must submit CV in English. Submissions in other languages will not be considered.

Customer Success – Solutions Consultant

Posted today

Job Description

Customer Success & Solutions Consultant will play an integral role across the customer lifecycle including solutioning, onboarding, project delivery, and long-term account success. This is client-facing with elements of presales, solution delivery, and CS.

Key Responsibilities

• Design AI Talkbot solutions for enterprise customers and align product capabilities with business needs.
• Define scope for solution integration and customize interfaces with customer systems.

Solution Delivery

• Lead project management for delivery and on-site integration with risk management and stakeholder coordination.

Customer Success

• Engage clients with quarterly business reviews, product training, and escalation management; analyze usage data to drive adoption and prevent churn; identify upsell opportunities; manage onboarding.

Qualifications

• 5+ years in consulting, account management, presales, or related roles; fintech/telecom/martech experience a plus.
• Fluency in English; strong communication and stakeholder management.

Location: Remote

Customer Success – Fig Advisory

Posted today

About the Role

Fig Advisory seeks a Customer Success & Digital Operations Lead to manage customer success initiatives and scalable digital operations for Australian clients from Quezon City. Full-time, remote-first with office presence as applicable.

What You’ll Be Doing

• Drive customer success from onboarding to retention; manage digital platforms and workflows.
• Analyze customer data and build relationships with key accounts; identify upsell opportunities.
• Lead process improvements and cross-functional collaboration.

What We’re Looking For

• 3+ years in CS or digital operations; leadership potential.
• Experience with CRM systems and analytics; strong data interpretation.
• Strong English communication; willingness for international exposure.

What We Offer

• Compensation, development opportunities, GPTW-certified culture.
• Remote, international exposure, and leadership growth.

Location: Quezon City, Manila; Schedule: Full-time with Australian business hours; Growth opportunities to lead CS and digital operations teams.

WIZ.AI – Customer Success (Graduate Program)

Posted today

About

Location: Makati, Philippines. We build smart voice AI for customer interactions. Fresh graduates welcomed to join as CSS Graduates to design, test, and optimize AI-powered conversations.

What You’ll Do

• Design AI conversations; test and optimize bot performance; onboard and train clients.
• Work with enterprise clients across Southeast Asia; build cross-functional skills.

Who You Are

• Recent grads with strong English/Filipino; problem solver and fast learner.
• Curious, motivated, and ready to grow in a fast-paced environment.

Ready to kickstart your AI career? Apply now to join the CSS Graduate Program.

Note: Stable internet at home is required.

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