Customer Support Specialist

3 weeks ago

Quezon City, Philippines GPC Philippines Corporation Full time

Overview

GPC Philippines Corporation is currently seeking a Customer Support Specialist for a US-based client. This position will be working from 8:00 am to 5:00 pm PST and applicable for Philippine-based candidates only .

Responsibilities
  • Investigate and resolve inbound customer inquiries across the client's suite of products and services, including email marketing automation (Campaigns), SMS/Text platform (Convos), and website platform (Websites).
  • Interact with the clients customers via email, live chat, and phone channels.
  • Triage and escalate complex customer issues to the appropriate team members (tier 2/product support).
  • Troubleshoot and resolve customer issues effectively.
  • Inform customers about the clients products and best practices.
  • Clearly communicate expectations, next steps, and timelines to customers.
  • Contribute to team and company projects as directed by your manager.
  • Collaborate with internal and external teams to ensure a positive client experience.
Inbound Issues Include
  • Email marketing automation
  • Website content support
  • SMS automation
  • Customer billing
Tools and Systems
  • Freshdesk
  • HubSpot
  • Zoom
  • Slack
  • Notion
  • Google Suite
  • The client's products, including the website platform, email automation platform, and texting platform.
Qualifications
  • 2+ Years previous experience in a Saas or technical customer service position
  • Fluency in written and spoken English
  • Ability to clearly communicate with customers by phone, live chat, and email
  • Ability to multitask and meet deadlines
  • Proven ability to proactively troubleshoot and diagnose issues independently
  • Experience with web technologies, CMS and/or other website platforms
  • Solution-oriented mindset
Compensation and Benefits Package
  • Full-time legal work
  • Competitive Base Pay
  • 13th Month Pay
  • Night Differential: Additional pay for night shifts (10 PM - 6 AM PHT)
  • Weekend and Holiday Overtime: Premium rates for weekend and holiday work
  • Internet Stipend : Monthly allowance for internet expenses
  • Generous HMO Coverage : Health coverage for you and 1 more dependent
  • Paid Time Off : Includes up to 10 days of sick and holiday leave annually, plus 17 days of Philippine public holidays in 2025
  • Provided Equipment : All essential tools and equipment supplied for your success

De Minimis Benefits: These are included in your base salary and provided monthly.

Note: This is fully remote work; however, you need a clean, quiet workplace with a fast internet connection.

#J-18808-Ljbffr

  • Customer Support Specialist

    14 hours ago

    Quezon City, Philippines Outwork Staffing Full time

    Overview Location: Fully Remote (Philippines) Schedule: AEST or PH Time (Thursday to Monday) Salary: $1,200 – $1,400 USD/month A dynamic church-focused website builder specializing in web management and design solutions is seeking a reliable Customer Support Specialist to manage support tickets and ensure an excellent customer experience. This role...

  • Customer Support Specialist

    2 weeks ago

    Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time $104,000 - $130,878 per year

    About the Role:We are hiring aCustomer Support Specialistto join our dynamic 24/7 operations team. This role involves monitoring refrigeration and HVAC systems for food retail clients, identifying potential issues, and ensuring timely communication and resolution through technical support and customer service.Perfect for candidates with strong analytical...

  • Customer Support Specialist

    3 weeks ago

    Quezon City, Philippines Risewave Consulting, Inc. Full time

    We are hiring a Customer Support Specialist to join our dynamic 24/7 operations team. This role involves monitoring refrigeration and HVAC systems for food retail clients, identifying potential issues, and ensuring timely communication and resolution through technical support and customer service. Perfect for candidates with strong analytical skills,...

  • Customer Support Specialist

    2 weeks ago

    Quezon City, National Capital Region, Philippines Comrise Full time ₱240,000 - ₱300,000 per year

    About the Role:We are hiring a Customer Support Specialist to join our dynamic 24/7 operations team. This role involves monitoring refrigeration and HVAC systems for food retail clients, identifying potential issues, and ensuring timely communication and resolution through technical support and customer service.Perfect for candidates with strong analytical...

  • Customer Support Specialist

    3 weeks ago

    Quezon City, Philippines StratifyIQ Full time

    StratifyIQ Caloocan, National Capital Region, Philippines Base pay range Base pay range $6,000.00/yr - $7,200.00/yr Overview We are looking for a skilled Customer Support Specialist with a strong background in real estate to manage customer interactions, troubleshoot technical issues, and support clients in maximizing the use of our SaaS platform. This...

  • Customer Support Specialist

    1 week ago

    Quezon City, Philippines Tavor Perry Full time

    We’re looking for a Customer Support Specialist who’s reliable, tech-savvy, and confident on the phone. You’ll be the first point of contact for clients and leads, handling inbound calls, booking jobs, and ensuring every customer enjoys a smooth, professional experience. If you can stay calm under pressure, communicate clearly, and work flexible...

  • Customer Support Specialist

    3 weeks ago

    Quezon City, Philippines Sinch Full time

    At SimpleTexting, we’re seeking a hard-working Customer Support Specialist to help customers troubleshoot tricky (and not-so-tricky) problems all day, every day. The ideal candidate is comfortable switching gears quickly, and passionate about helping people. We pride ourselves on amazing customer service. In this role, you’d be the heart and soul of...

  • Customer Support

    5 days ago

    Quezon City, National Capital Region, Philippines GameOne PH Full time ₱150,000 - ₱250,000 per year

    Customer Support : Refunds & Returns Specialist Cubao, Quezon CityQualifications:College level or graduateAt least 1 year customer service experience (E-commerce/Retail/Financial Services preferred)Strong problem-solving & communication skillsDetail-oriented, patient, and professionalJob Highlights:Process returns & refundsInvestigate disputed...

  • Customer Support Specialist

    14 hours ago

    Cebu City, Philippines Dynata Full time

    Overview Dynata Cebu, Central Visayas, Philippines Customer Support Specialist Dynata Cebu, Central Visayas, Philippines 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Dynata Customer Support Specialist We are seeking a proactive and customer-focused Customer...

  • Customer Support Specialist

    3 days ago

    Cebu City, Central Visayas, Philippines Dynata Full time ₱600,000 - ₱1,200,000 per year

    Customer Support SpecialistWe are seeking a proactive and customer-focusedCustomer Support Specialistto join our growing Customer Care Support team. This role is responsible for delivering exceptional process and product-related assistance to our business clients, ensuring their satisfaction and success with our solutions. The ideal candidate will have...