Customer Support Specialist

1 week ago

Quezon City, Philippines Tavor Perry Full time

We’re looking for a Customer Support Specialist who’s reliable, tech-savvy, and confident on the phone. You’ll be the first point of contact for clients and leads, handling inbound calls, booking jobs, and ensuring every customer enjoys a smooth, professional experience. If you can stay calm under pressure, communicate clearly, and work flexible schedules, this role is for you.

What You’ll Do

  • Answer calls with warmth, confidence, and professionalism.

  • Use scripts effectively while documenting details in our CRM.

  • Book jobs quickly, especially during urgent or emergency situations.

  • Adjust your communication style to match the caller’s tone and emotions.

  • Stay familiar with postcodes and geographic cues to sound natural and local.

  • Collaborate with internal teams and escalate when needed.

  • Join training sessions to refine your skills and grow in the role.

What You’ll Bring

  • Excellent English communication skills with a neutral accent.

  • Strong listening skills and the ability to keep calm under pressure.

  • Sharp attention to detail and comfort with structured processes.

  • Tech-savviness with CRM systems, call software, and online tools.

  • Reliability, consistency, and a positive attitude toward feedback.

Bonus Points

  • Experience in customer service, dispatching, or call center roles.

  • Knowledge of CRM tools and lead management.

  • Understanding of postcode formats (UK/international).

  • Comfort handling urgent or sensitive service requests.

Your Setup

  • Internet speed of 25 Mbps+ with a backup option.

  • Backup power solution (UPS or generator).

  • Own laptop/desktop with a noise-canceling headset.

  • Quiet, distraction-free workspace.

Why You’ll Love This Role
This isn’t cold calling—it’s about helping real customers with real needs. You’ll receive the training, scripts, and tools to succeed, plus ongoing support from a friendly team. If you enjoy solving problems, delivering excellent service, and growing in a stable remote role, you’ll feel right at home here.

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