Customer Support Specialist
6 hours ago
Overview Dynata Cebu, Central Visayas, Philippines Customer Support Specialist Dynata Cebu, Central Visayas, Philippines 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Dynata Customer Support Specialist We are seeking a proactive and customer-focused Customer Support Specialist to join our growing Customer Care Support team. This role is responsible for delivering exceptional process and product-related assistance to our business clients, ensuring their satisfaction and success with our solutions. The ideal candidate will have strong communication skills, a problem-solving mindset, and a passion for helping customers thrive. ***This is a full-time, permanent position requiring US working hours (10:00 PM – 7:00 AM PH time, Monday to Friday).*** Key Responsibilities Serve as the first point of contact for customers seeking support via phone, email, or chat. Diagnose and resolve technical issues related to product functionality, use, and technology. Provide guidance and training to customers on product features, best practices, and troubleshooting. Collaborate with internal teams (Product, Technical Support, Enablement, Sales) to escalate and resolve complex issues. Document customer interactions, feedback, and resolutions in the CRM system. Contribute to the development and maintenance of support documentation and knowledge base articles. Monitor and manage support tickets to ensure timely resolution and customer satisfaction. Identify recurring issues and provide insights to improve product usability and customer experience. Qualifications 2+ years of experience in customer support, technical support, or a related role in a B2B environment. Strong understanding of enterprise software, or technical platforms. Excellent verbal and written communication skills. Ability to troubleshoot and explain technical concepts to non-technical users. Experience with CRM and ticketing systems (e.g.Jira, Salesforce). Strong organizational skills and attention to detail. Ability to work independently and collaboratively in a fast-paced environment. #J-18808-Ljbffr
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Customer Support Specialist
3 days ago
Cebu City, Central Visayas, Philippines Dynata Full time ₱600,000 - ₱1,200,000 per yearCustomer Support SpecialistWe are seeking a proactive and customer-focusedCustomer Support Specialistto join our growing Customer Care Support team. This role is responsible for delivering exceptional process and product-related assistance to our business clients, ensuring their satisfaction and success with our solutions. The ideal candidate will have...
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Customer Support Specialist-1
2 weeks ago
Cebu City, Central Visayas, Philippines Dynata Full time ₱800,000 - ₱1,200,000 per yearCustomer Support SpecialistWe are seeking a proactive and customer-focused Customer Support Specialist to join our growing Customer Care Support team. This role is responsible for delivering exceptional process and product-related assistance to our business clients, ensuring their satisfaction and success with our solutions. The ideal candidate will have...
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Customer Support Specialist-1
1 week ago
Cebu City, Philippines Dynata Full timeOverview Customer Support Specialist We are seeking a proactive and customer-focused Customer Support Specialist to join our growing Customer Care Support team. This role is responsible for delivering exceptional process and product-related assistance to our business clients, ensuring their satisfaction and success with our solutions. The ideal candidate...
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Customer Support Specialist
3 weeks ago
Cebu City, Philippines Karbon Inc. Full timeKarbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee. We have customers in 34 countries and have grown into a globally...
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Customer Support Specialist
2 weeks ago
Cebu City, Philippines Karbon Full timeOverview Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee. We have customers in 34 countries and a globally...
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Customer Support Specialist
1 day ago
Cebu City, Central Visayas, Philippines Karbon Full time ₱1,200,000 - ₱2,400,000 per yearAbout KarbonKarbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee.We have customers in 34 countries and have grown into...
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Customer Support Specialist
3 weeks ago
Cebu City, Philippines Momentive Software Full timeJob Description Summary: We are seeking a CUSTOMER SUPPORT SPECIALIST to join our growing team! Position Overview Provide basic user support to improve the experience of customers and/or end-users of the assigned product. Job Responsibilities: Provide timely responses to customer service inquiries via the product ticket system. Work with customers...
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Customer Support Specialist
3 days ago
Cebu City, Central Visayas, Philippines Momentive Software Full time ₱250,000 - ₱400,000 per yearJob Description SummaryWe are seeking a CUSTOMER SUPPORT SPECIALIST to join our growing teamPosition OverviewProvide basic user support to improve experience of customers and/or end-users of their assigned product.Job DescriptionA Day in the LifeProvide timely responses to customer service inquiries via product ticket systemWork with customers to identify...
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HEALTHCARE Customer Support Specialist
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Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱174,000 - ₱270,720 per yearPosition: Healthcare Customer Support SpecialistLocation: IT Park, Cebu City (Onsite)HIRING 22 APPLICANTS ONLYPossible Start Date: September 15 and 29, 2025Compensation and Benefits:Basic Salary: ₱14,500 – ₱15,500 for fresh graduates (depending on interview performance)Up to ₱22,610 package for those with BPO experience₱2,000 Monthly...
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Recruitment Specialist
3 weeks ago
Cebu City, Philippines Support Services Group Full timeRole Overview: As a Recruitment Specialist, you will be instrumental in building relationships with stakeholders, managing recruitment operations, and supporting our Talent Acquisition Team. Your role will involve proactive candidate sourcing, administrative support, and ensuring alignment with our corporate values and culture.Key Responsibilities: ...
