Customer Support Specialist

4 weeks ago

Iloilo City, Philippines algojobs Full time

Who are we seeking? We’re on the hunt for a Customer Support Specialist who truly loves assisting others and providing exceptional service on a daily basis. You will be the heartbeat of our brand—engaging with customers via tickets and live chat, addressing their needs, and making sure every interaction leaves a lasting positive impression. If you flourish in a dynamic environment, convey empathy in every conversation, and take satisfaction in swiftly resolving issues, we’re excited to connect with you About Us We’re a fast-growing company that values collaboration, innovation, and great customer experiences. Our team is dedicated to providing world-class support while constantly improving our processes, knowledge base, and customer satisfaction. What will you do? Manage customer inquiries via tickets and live chat , providing accurate and timely assistance. Troubleshoot product or service‑related issues and ensure resolutions meet quality standards. Update and maintain the Knowledge Center to help customers find information easily. Collaborate with internal teams to share customer insights and suggest process improvements. Identify recurring issues and contribute ideas to improve efficiency and user experience. Hard Skills Excellent written and spoken English communication skills. Proficiency in using CRM systems , chat platforms, and ticketing tools is a plus. Ability to write clear and concise documentation, FAQs, or help articles. Strong attention to detail and analytical problem‑solving abilities. Soft Skills Empathetic and patient communicator. Proactive, resourceful, and adaptable in fast‑paced settings. Team‑oriented but comfortable working independently. Passion for helping people and delivering exceptional customer experiences. Experience At least 1 year of experience in a customer support or related role. Experience in a SaaS or tech‑based environment is a plus. What’s in store for you? Work with a supportive, growth‑minded team. Opportunity to shape customer experience and processes. Career development in a company that values your input and growth. Benefits ✨ Comprehensive training Growth opportunities

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