IT Support Specialist
4 weeks ago
Job Summary The IT Support Specialist position is a frontline role responsible for providing technical assistance and troubleshooting for staff IT needs. This role ensures smooth operations, resolves everyday IT issues, escalates complex cases appropriately, and contributes to department innovation. The specialist also supports Quality Assurance (QA) testing to aid product development. Major Areas of Responsibility Helpdesk Support Act as the first point of contact for staff IT issues. Troubleshoot and resolve common tickets efficiently. Document solutions in a knowledge base for reuse. Onboarding & Offboarding Provision/deactivate accounts as needed. Ensure staff have the proper access on day one. Support structured offboarding to maintain security. Collect insights to improve IT processes during onboarding/offboarding. Escalation Management Recognize when an issue requires Tier 2+ intervention. Escalate with clear context and supporting documentation. Track escalated tickets through resolution. Innovation & Continuous Improvement Operate and help improve internal processes. Identify and analyze recurring issues. Recommend solutions to eliminate repeat tickets. Collaborate with IT Leadership to streamline IT workflows. Tier 1 QA Support / Collaboration with Software Development Triage (document, categorize, validate, and elevate) user‑submitted issues. Validate resolved issues and coordinate communications with users. Execute manual QA test cases during new feature development. Report and document bugs, user suggestions, and opportunities for improvement for developer review. Support new user training and demoing. Qualifications Strong communication: Effectively conveys technical information to users with various levels of technical proficiency. Excellent problem‑solving: Efficiently diagnoses and resolves a wide range of technical issues. Technical proficiency: Solid understanding of operating systems (Windows, MacOS), common applications, networking basics, and hardware components. Customer‑centric: Prioritizes user satisfaction and a positive support experience. Time management & organization: Balances multiple requests, prioritizes urgent tasks in a fast‑paced environment. Help desk software familiarity: Experience with ticketing, remote support, and diagnostic tools. Attention to detail: Thoroughly documents issues/solutions, meticulously follows procedures. Adaptability: Embraces new technologies and evolving work environments. #J-18808-Ljbffr
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IT Support Specialist
1 week ago
Iloilo City, Western Visayas, Philippines XtendOps Full time ₱300,000 - ₱480,000 per yearJob Summary:The IT Support Specialist position is a frontline role responsible for providing technical assistance and troubleshooting for staff IT needs. This role ensures smooth operations, resolves everyday IT issues, escalates complex cases appropriately, and contributes to department innovation. The specialist also supports Quality Assurance (QA) testing...
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System Support Specialist
1 week ago
Iloilo City, Western Visayas, Philippines LifeBank Microfinance Foundation, Inc. (LBF) Full time ₱900,000 - ₱1,200,000 per yearLifeBank Microfinance Foundation, Inc. (LBF)we excel, we care, we sharea non-stock and non-profit organization registered under the Securities and Exchange Commission (SEC) engaged in micro-financing initiatives that advance comprehensive and sustainable development in rural and urban areas through integrated social services.LBF is backed by its 2 pillar...
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System Support Specialist
2 weeks ago
Iloilo City, Western Visayas, Philippines LifeBank Microfinance Foundation Full time ₱200,000 - ₱250,000 per yearLifeBank Microfinance Foundation, Inc. (LBF)we excel, we care, we sharea non-stock and non-profit organization registered under the Securities and Exchange Commission (SEC) engaged in micro-financing initiatives that advance comprehensive and sustainable development in rural and urban areas through integrated social services.LBF is backed by its 2 pillar...
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System Support Specialist
2 weeks ago
Iloilo City, Western Visayas, Philippines LifeBank Microfinance Foundation Full time ₱900,000 - ₱1,200,000 per yearLifeBank Microfinance Foundation, Inc. (LBF)we excel, we care, we sharea non-stock and non-profit organization registered under the Securities and Exchange Commission (SEC) engaged in micro-financing initiatives that advance comprehensive and sustainable development in rural and urban areas through integrated social services.LBF is backed by its 2 pillar...
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Customer Support Specialist
4 weeks ago
Iloilo City, Philippines algojobs Full timeWho are we seeking? We’re on the hunt for a Customer Support Specialist who truly loves assisting others and providing exceptional service on a daily basis. You will be the heartbeat of our brand—engaging with customers via tickets and live chat, addressing their needs, and making sure every interaction leaves a lasting positive impression. If you...
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Event Support Specialist
3 weeks ago
Iloilo City, Philippines RELX Full timeJob Summary The Event Support Specialist will provide event support assistance to all inbound queries. Handle all Inbound call, email, chat, and social media inquiries for all RX Events. Inbound calls – attendee, exhibitor, and conference calls across all RX shows – questions vary from registration, general show info, pricing, etc. Outbound calls –...
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Insurance Customer Support Specialist
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Iloilo City, Philippines FTO Full timeInsurance Customer Support Specialist (Auto Insurance) Join to apply for the Insurance Customer Support Specialist (Auto Insurance) role at FTO Iloilo, Western Visayas, Philippines Responsibilities Generate accurate and timely client invoices based on service agreements and contracts. Ensure compliance with billing policies and procedures. Verify, classify,...
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CRM & Administrative Support Specialist
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Iloilo City, Philippines Aereach Strategic Partners Full timeCRM & Administrative Support Specialist About the Role We're looking for a detail-driven, tech-curious professional to help maintain and improve our client systems across CRM implementations and ongoing administrative operations. You'll work closely with the Project Manager to execute tasks within Zoho CRM and related platforms, ensuring data integrity,...
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Customer Support Associate
6 days ago
Iloilo City, Philippines Cooee Inc Full timeCustomer Support Associate (Learning Specialist) DAYSHIFT | Fulltime | Makati (Full Onsite) About the Role As a Customer Support Associate, you will play a vital role in delivering a smooth and positive experience for customers. You will respond to questions, address concerns, and collaborate with internal teams to ensure orders, deliveries, and...
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Customer Support Associate
2 weeks ago
Iloilo City, Philippines Cooee Inc Full timeCustomer Support Associate (Learning Specialist) DAYSHIFT | Fulltime | Makati (Full Onsite) About the Role As a Customer Support Associate, you will play a vital role in delivering a smooth and positive experience for customers. You will respond to questions, address concerns, and collaborate with internal teams to ensure orders, deliveries, and...
