Customer Support Associate

6 days ago

Iloilo City, Philippines Cooee Inc Full time

Customer Support Associate (Learning Specialist)
DAYSHIFT | Fulltime | Makati (Full Onsite)

About the Role

As a Customer Support Associate, you will play a vital role in delivering a smooth and positive experience for customers. You will respond to questions, address concerns, and collaborate with internal teams to ensure orders, deliveries, and post-sales requests are completed efficiently. This role also offers the chance to contribute to process improvements, learn new systems, and develop skills that support career growth.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What you'll be working on:

Handle customer inquiries, delivery updates, and feedback
Coordinate warranty claims and liaise with suppliers
Support order management and ensure records are accurate
Work with the warehouse on shipments and inventory concerns
Maintain positive, professional communication across all channels
Assist senior project managers on preparation work for commercial fit-outs
Manage open tasks, follow through, and stay organized
Use tools such as Freshdesk, W3APP, and Shopify for daily operations
What were looking for:

Open to fresh grads and candidates with up to 5 years of customer service experience
Strong English communication skills (phone & email)
Confident using MS Office, spreadsheets, and email
Solutions-focused and great at building rapport
Organized, proactive, and comfortable working independently or in a team
Adaptable, eager to learn, and ready for new challenges
Experience with CRM tools (Freshdesk, Shopify) or Australian accounts is a plus, but not required

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