Sales Quality Analyst

Overview The QA Analyst will be responsible for proactively identifying agent level performance opportunities by analyzing KPIs related to customer experience, sales conversion, customer satisfaction, agent learning, and knowledge management. This includes evaluating a sample of calls (sales, service, etc.) and other contact methods (email, chat, fax,...

Job Description Posted Monday, March 17, 2025 at 4:00 PM | Expires Monday, April 28, 2025 at 3:59 PM Job Purpose The Quality Analyst- Bilingual supports quality auditing, analysis, reporting and the development of plans that lead to positive outcomes. The Quality Analyst will work on risk identification, diagnosing issues, identifying process improvement...

Join to apply for the Quality Analyst | Paranaque role at ibex The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent learning opportunities, and knowledge management improvement...

Company Description Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers. The key focus of the Quality Analyst is to evaluate...

Overview The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client’s quality values and methodology. Responsibilities Monitoring of Calls – 15-30 calls per day Daily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas...

Job Posting 1: Sales Analyst Posted today Job Viewed Tap Again To Close Job Description COMPANY PROFILE: This company has been involved in the industry for 13 years. It is a trade business that offers its customers a variety of goods, including substances, electronic materials, and electronic components. Company Industry: Trading Company. Work Schedule:...

Job Description: We are seeking a highly organized and detail-oriented Quality Analyst to join our team. The ideal internal candidate demonstrates strong work ethics, excellent collaboration skills, and a commitment to continuous improvement.Responsibilities: - Conduct evaluations and data analysis to ensure quality standards are metCollaborate effectively...

Job Description: We are seeking a highly organized and detail-oriented Quality Analyst to join our team. The ideal internal candidate demonstrates strong work ethics, excellent collaboration skills, and a commitment to continuous improvement. Key qualifications include:Willingness to work overtime to complete assigned tasksRational approach aligned with...

Quality Assurance Analyst Commonwealth Foods, Inc. — Mandaluyong, National Capital Region Posted today Job Description Duties and Responsibilities: The position is part of the team of researchers/analysts that assist in ensuring the quality and consistency of the raw materials, packaging materials and finished products. Monitors and audits processes,...

Were looking for a Data Quality Analyst who can combine a strong eye for detail with technical know-how to validate dashboards, ensure data quality, and support high-impact reporting and BI solutions. This role is perfect for someone who enjoys digging into Power BI reports, writing test cases, and collaborating with developers and analysts in a fast-paced,...