Quality Analyst

3 weeks ago

Metro Manila Philippines JPMorgan Chase & Co. Full time

Join our Client Onboarding & Service (COS) – Global Quality Management team for Commercial Card Client Service to monitor client interactions and provide independent reviews of employee actions and business processes. Bring your expertise in quality assessments to drive remediation and ensure adherence to Standard Operating Procedures. Unlock your potential for career growth and make a significant impact on our quality management strategies. As a Quality Analyst within the COS – Global Quality Management team for Commercial Card Client Service, you will monitor client interactions and provide independent reviews of employee actions and business processes. You will perform quality assessments to ensure accuracy and adherence to Standard Operating Procedures, enter quality reviews into ACES for tracking and reporting, and promote remediation of issues by engaging appropriate resources to mitigate risk with urgency. You will articulate key findings to Client Operations business partners and senior leaders, escalating issues as needed, and provide feedback on quality performance metrics and regular reporting to the LOB. You will collaborate with fellow Quality Analysts to determine best practices, identify gaps in the audit process, and present improvement plans to management. You will keep abreast of current regulatory requirements applicable to responsibilities, develop strong knowledge of operational processes, and participate and/or lead quality-related projects. Job Responsibilities: Perform quality assessments to ensure accuracy and adherence to Standard Operating Procedures. Enter quality reviews into ACES for tracking and reporting. Drive remediation of issues by engaging appropriate resources to mitigate risk with urgency. Articulate key findings to Client Operations business partners and senior leaders, escalating issues as needed. Provide feedback on quality performance metrics and regular reporting to the LOB. Collaborate with fellow Quality Analysts to determine best practices. Identify gaps in the audit process and present improvement plans to management. Keep abreast of current regulatory requirements applicable to responsibilities. Develop strong knowledge of operational processes. Participate and/or lead quality-related projects. Required Qualifications, Capabilities, and Skills: Ability to execute qualitative and quantitative analysis and draw conclusions. Strong communication and negotiation skills; ability to present findings independently. Ability to review documentation and provide summary overviews and trending analysis. Demonstrate critical thinking skills, solve problems creatively, and meet deadlines. Control-focused to ensure output meets audit requirements. Adaptable, flexible, and able to deal with ambiguity. Strong Excel skills. Preferred Qualifications, Capabilities, and Skills: Experience in Financial Services, Risk Management, or Wholesale Payments is a plus. Familiarity with ACES tracking and reporting systems. Experience in quality management or audit processes. Advanced problem-solving and analytical skills. Strong ability to build relationships and influence others to achieve desired outcomes. All application requirements, including an updated resume with specifics of your career, should be submitted through the Oracle tool. #J-18808-Ljbffr

  • ESL Quality Analyst

    5 days ago

    , Metro Manila, Philippines goFLUENT Full time

    Join to apply for the ESL Quality Analyst role at goFLUENT 1 day ago Be among the first 25 applicants Join to apply for the ESL Quality Analyst role at goFLUENT About GoFLUENTFor over 24 years, goFLUENT has been accelerating language learning by delivering hyper-personalized solutions that blend technology, content, and human interaction available globally...

  • Quality Analyst | Paranaque

    2 weeks ago

    , Metro Manila, Philippines ibex Full time

    Apply for the Quality Analyst | Paranaque role at ibex . The QA Analyst will proactively identify performance opportunities across agent interactions by evaluating a random sample of customer contacts—sales, service, email, chat, fax, fulfillment and payments—to ensure compliance with client project standards and enhance customer experience, sales...

  • Quality Analyst-Collection

    4 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Various job openings are available in the fields of Quality Analyst, Credit Analysis, Accounts Receivable, and more. Below are the details of each position: Quality Analyst Preferably with experience as a QA Proficient in Microsoft applications: MS Word, MS Excel, and MS PowerPoint Informing management regarding effectiveness of strategies for various...

  • Quality Analyst

    3 weeks ago

    , Metro Manila, Philippines JPMorganChase Full time

    Quality Analyst - Global Quality Management Join our Client Onboarding & Service (COS) – Global Quality Management team for Commercial Card Client Service to monitor client interactions and provide independent reviews of employee actions and business processes. Bring your expertise in quality assessments to drive remediation and ensure adherence to...

  • Quality Assurance Analyst

    5 days ago

    , Metro Manila, Philippines Five9 Full time

    Overview Join to apply for the Quality Assurance Analyst role at Five9 Five9 is a leading provider of cloud contact center software, delivering cloud-based innovation to customers worldwide. Living our values everyday results in a team-first culture that enables us to innovate, grow, and thrive together. We celebrate diversity and foster an inclusive...

  • Quality Analyst

    24 hours ago

    Ortigas, Metro Manila, Philippines ESOL IT SERVICES INC. Full time ₱315,000 - ₱351,000 per year

    JOB TITLE: Quality AnalystLocation: Gilmore, Ortigas and Taguig (Site-based as needed)Position Type: Full TimeWork Set up: On siteSchedule:Shifting ScheduleRotation: Assigned across accounts as needed, 1–3 months per site rotationStart Date:ASAPSalary Package:25,000-31,000Job OverviewWe are seeking a detail-oriented and analytical Quality Analyst to join...

  • In Team Quality Analyst | Paranaque

    2 weeks ago

    , Metro Manila, Philippines ibex Full time

    Join to apply for the In Team Quality Analyst | Paranaque role at ibex Continue with Google Continue with Google Continue with Google Continue with Google The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer...

  • Analyst - Quality

    2 weeks ago

    , Metro Manila, Philippines IGT Solutions Pvt. Ltd. Full time

    OBJECTIVE OF ROLE The Business Analyst will be working on a variety of technology projects and initiatives, with a focus on Digital projects. The Business Analyst will be acting as a member of the digital technology capability team and would be responsible for identifying business needs and determining solutions while maintaining a focus on customer...

  • Jr. Quality Assurance Analyst

    4 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Jr Quality Assurance Analyst – Manila Posted today Job Description The Quality Assurance Analyst shall audit the quality of the Services Team developed applications and application customizations. Develop, implement, and maintain a system of quality and reliability testing for the organization's products and/or development processes. Assist in the...

  • Analyst - Quality

    4 weeks ago

    , Metro Manila, Philippines IGT Solutions Pvt. Ltd. Full time

    National Capital Region (NCR), Philippines, Philippine OBJECTIVE OF ROLE The Business Analyst will be working on a variety of technology projects and initiatives, with a focus on Digital projects. The Business Analyst will be acting as a member of the digital technology capability team and would be responsible for identifying business needs and...