Quality Analyst

Job Description Posted Monday, March 17, 2025 at 4:00 PM | Expires Monday, April 28, 2025 at 3:59 PM Job Purpose The Quality Analyst- Bilingual supports quality auditing, analysis, reporting and the development of plans that lead to positive outcomes. The Quality Analyst will work on risk identification, diagnosing issues, identifying process improvement...

Company Description Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers. The key focus of the Quality Analyst is to evaluate...

Overview The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client’s quality values and methodology. Responsibilities Monitoring of Calls – 15-30 calls per day Daily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas...

Job Description: We are seeking a highly organized and detail-oriented Quality Analyst to join our team. The ideal internal candidate demonstrates strong work ethics, excellent collaboration skills, and a commitment to continuous improvement.Responsibilities: - Conduct evaluations and data analysis to ensure quality standards are metCollaborate effectively...

Overview The QA Analyst will be responsible for proactively identifying agent level performance opportunities by analyzing KPIs related to customer experience, sales conversion, customer satisfaction, agent learning, and knowledge management. This includes evaluating a sample of calls (sales, service, etc.) and other contact methods (email, chat, fax,...

Overview We are looking for a seasoned Sales Quality Analyst with a strong background in phone sales to join our growing team. If you are passionate about driving performance, upholding compliance, and ensuring every customer interaction delivers excellence, we want to hear from you. What You’ll Do Monitor and evaluate sales calls to ensure compliance,...

Were looking for a Data Quality Analyst who can combine a strong eye for detail with technical know-how to validate dashboards, ensure data quality, and support high-impact reporting and BI solutions. This role is perfect for someone who enjoys digging into Power BI reports, writing test cases, and collaborating with developers and analysts in a fast-paced,...

This is a remote position.SUMMARYWe are seeking a highly motivated and detail-oriented Quality Assurance Analyst to join our team and ensure the delivery of high-quality solutions across our technology platforms. This role involves developing and executing comprehensive test plans, conducting manual and automated testing, and collaborating with...

Join to apply for the ESL Quality Analyst role at goFLUENT 1 day ago Be among the first 25 applicants Join to apply for the ESL Quality Analyst role at goFLUENT About GoFLUENTFor over 24 years, goFLUENT has been accelerating language learning by delivering hyper-personalized solutions that blend technology, content, and human interaction available...

Quality Assurance Analyst — Cardona, Rizal Job Description Job Summary: The Quality Assurance Analyst plays a critical role in ensuring that products, systems, or services meet defined standards of quality. This position involves designing and executing test plans, identifying defects, and collaborating with cross-functional teams to deliver reliable,...