In Team Quality Analyst | Paranaque
7 days ago
Join to apply for the In Team Quality Analyst | Paranaque role at ibex Continue with Google Continue with Google Continue with Google Continue with Google The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent learning opportunities, and knowledge management improvement areas by evaluating a random sampling of calls (sales, service, etc.) and other customer contact methods (i.e. email; chat; fax; fulfilment; payments) for compliance to prescribed client project standards including but not limited to adherence to standards; accuracy, customer experience and contact handling efficiency through the support of at least one account of project within a portfolio account. Responsibilities Ability to use Call Recording Systems preferred Process Improvement knowledge/analytical skills preferred. Previous quality assessment experience preferred Knowledge of adult learning techniques, preferred Understanding of Inbound/Outbound operations is desired. Familiarity with fundamental feedback and coaching skills is desired. Coaching experience Prior knowledge of Program Strategy is strongly desired Qualifications Should have at least 6-months of tenure in the company or must be a regular employee. Strong interpersonal communication skills Effective oral and written communication skills Exception performance History in the area of Quality Performance on previous Problem solving abilities and independent decision making capabilities. Multitasking skills Has sense of urgency and responsibility Highly customer focused No quality issues No performance escalation No attendance issue #J-18808-Ljbffr
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Quality Analyst | Paranaque
4 days ago
, Metro Manila, Philippines ibex Full timeApply for the Quality Analyst | Paranaque role at ibex . The QA Analyst will proactively identify performance opportunities across agent interactions by evaluating a random sample of customer contacts—sales, service, email, chat, fax, fulfillment and payments—to ensure compliance with client project standards and enhance customer experience, sales...
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Data Analyst
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeData Analyst Paranaque City jobs in Manila Posted 1 day ago Job Description POSITION SUMMARY The Application Support – Business Intelligence / SAP BW Analyst role provides support to the Global Business Intelligence team. It provide administration, functional, and development support for the company's SAP Business Warehouse (BW) system. The role also helps...
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, Metro Manila, Philippines Buscojobs Full timeOverview About the role We are seeking a highly skilled Finance Associate to join our dynamic team at Business Trends Philippines'. This is a full-time position based in Paranaque City, Metro Manila. As a Finance Analyst, you will play a crucial role in supporting the financial operations of our Ayala Malls Manila Bay project, contributing to the overall...
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Quality Analyst
2 weeks ago
, Metro Manila, Philippines JPMorgan Chase & Co. Full timeJoin our Client Onboarding & Service (COS) – Global Quality Management team for Commercial Card Client Service to monitor client interactions and provide independent reviews of employee actions and business processes. Bring your expertise in quality assessments to drive remediation and ensure adherence to Standard Operating Procedures. Unlock your...
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Servicenow Performance Analytics
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeJob Postings Overview Multiple postings embedded in the provided description with various companies and roles in accounting/financial reporting. The content includes responsibilities and qualifications for roles such as Financial Reporting Analyst, APAC Senior Financial Reporting Analyst, and Accounting & Financial Reporting Analyst across locations in...
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Quality Analyst
2 weeks ago
, Metro Manila, Philippines JPMorganChase Full timeQuality Analyst - Global Quality Management Join our Client Onboarding & Service (COS) – Global Quality Management team for Commercial Card Client Service to monitor client interactions and provide independent reviews of employee actions and business processes. Bring your expertise in quality assessments to drive remediation and ensure adherence to...
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Quality Analyst-Collection
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeVarious job openings are available in the fields of Quality Analyst, Credit Analysis, Accounts Receivable, and more. Below are the details of each position: Quality Analyst Preferably with experience as a QA Proficient in Microsoft applications: MS Word, MS Excel, and MS PowerPoint Informing management regarding effectiveness of strategies for various...
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Quality Excellence Team Lead
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeQuality Excellence Team Lead Posted today Job Description Overview: Quality Assistant Manager oversees the QAs process to ensure we meet the company standards and client/customer expectations. Responsible in monitoring and improving quality procedures, leading a team, and collaborating with different stake holders and client. The role involves collaborating...
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Analyst - Quality
7 days ago
, Metro Manila, Philippines IGT Solutions Pvt. Ltd. Full timeOBJECTIVE OF ROLE The Business Analyst will be working on a variety of technology projects and initiatives, with a focus on Digital projects. The Business Analyst will be acting as a member of the digital technology capability team and would be responsible for identifying business needs and determining solutions while maintaining a focus on customer...
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Jr. Quality Assurance Analyst
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeJr Quality Assurance Analyst – Manila Posted today Job Description The Quality Assurance Analyst shall audit the quality of the Services Team developed applications and application customizations. Develop, implement, and maintain a system of quality and reliability testing for the organization's products and/or development processes. Assist in the...
