Technical Support Representative

17 hours ago

Metro Manila Philippines SolarWinds Full time

Technical Support Representative - Intermediate

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice:

Summary

The successful candidate will be responsible for providing world-class customer support for our global customers, utilizing our award-winning network management software. The candidate will be responsible for answering technical support questions via phone, email, and other channels as defined. The ideal candidate will have technical credentials and a friendly, consultative approach to solving customer problems.

Responsibilities
  • Respond to and/or initiate technical troubleshooting sessions with customers via phone, email, and remote session
  • Interact with customers at all levels, with the ability to communicate with both the basic user and technically advanced personnel
  • Manage and work support tickets within SLG per industry best practices, utilizing existing CRM systems
  • Effectively communicate technical information to non-technical customers
  • Coordinate the resolution of technical issues with Advanced Support Teams and escalate issues per pre-established guidelines
  • Contribute to our Knowledgebase by authoring and editing knowledge base articles
  • Collaborate with our Tier 1 team through consultation and mentoring to maintain a high customer experience
  • Develop thorough product knowledge to help our customers effectively
  • Work with our Development Team and/or Application Engineers through swarms and consultation to ensure cases are moving promptly
  • Perform other related duties as appropriate and required
  • Report to the Tier 2 Technical Support Manager
Qualifications
  • At least 2 years of demonstrated experience in Network Administration/System Administration
  • Experience with installation, service, and administration of a medium to large multi-server environment
  • Background or working knowledge of databases, especially MS SQL, is an advantage
  • Minimum 2 years supporting and administering network devices and systems, including routers, firewalls, switches, or wireless access points
  • Knowledge of common network services like DNS, Web Servers (IIS, Apache), FTP Servers, Email Servers, and Database Systems Administration
  • Experience with Microsoft Windows Server 2012 or above
  • Solid understanding of networking protocols such as TCP/IP, SMTP, FTP, HTTP, SNMP, API, WinRM, Syslog, SSH, etc.
  • Experience in a 24/7/365 work schedule environment
  • Professional certifications are a plus, such as Network+, CCENT, CCNA, MCSE, etc.
  • Bachelor's degree in Computer Science or equivalent education and/or work experience
  • Valid SolarWinds Certification (SCP) is a big advantage
Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Software Development

Referrals increase your chances of interviewing at SolarWinds by 2x

Get notified about new Technical Support Representative jobs in Metro Manila .

#J-18808-Ljbffr

  • Technical Support Representative

    7 days ago

    , Metro Manila, Philippines Tap Growth ai Full time

    Overview Technical Support Representative role at Tap Growth ai. We are hiring a dedicated and customer-focused individual to provide exceptional technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while ensuring customer...

  • Technical Support Representative

    7 days ago

    , Metro Manila, Philippines Van Der Kroft BV Full time

    Overview We are hiring a dedicated and customer-focused Technical Support Representative to provide exceptional technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while ensuring customer satisfaction. Location BGC, Taguig Work...

  • Technical Support Representative

    5 days ago

    , Metro Manila, Philippines Buscojobs Full time

    Technical Support Representative Taguig, National Capital Region Gratitude Inc. Posted today Overview Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging...

  • Technical Support Representative

    7 days ago

    , Metro Manila, Philippines Asurion Full time

    Join to apply for the Technical Support Representative - Iloilo role at Asurion 1 month ago Be among the first 25 applicants Join to apply for the Technical Support Representative - Iloilo role at Asurion The purpose of the role is to help Asurion’s customers “stay connected” with all aspects of their everyday technical life. This will include...

  • Player Support Representative

    5 days ago

    , Metro Manila, Philippines Buscojobs Full time

    Player Support Representative With Technical Support Expertise Makati, National Capital Region Posted today Job Description OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise...

  • Technical Support Representative III

    7 days ago

    , Metro Manila, Philippines SupportNinja Full time

    Overview The Technical Support Representative III is responsible for providing advanced technical support to customers who are experiencing complex technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this...

  • Technical Support Representative

    5 days ago

    , Metro Manila, Philippines Buscojobs Full time

    Technical Support Representative Taguig, National Capital Region Gratitude Inc. Posted today Job Description Overview Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and...

  • Technical Support Representative

    3 days ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview URGENT #HIRING for IT Service Desk and Technical Support Representative. We are looking for a personable, experienced Customer Service and Technical Support Rep. professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our...

  • Technical Support Representative

    3 days ago

    , Cagayan, Philippines Buscojobs Full time

    Technical Support Representative (Ecosystem) – Antipolo Posted today Job Description: The Ecosystem Cloud Support Team supports the Ecosystem Cloud Sales Team as it shifts from solution architecture to customer advocacy, to drive adoption and utilization of cloud services. Our goal is to build Ecosystem relationships with key Cloud technology partners...

  • Technical/Customer Support Representative I

    3 days ago

    , Metro Manila, Philippines Buscojobs Full time

    Technical Customer Support Representative I Taguig, National Capital Region – Ingram Micro Posted today Job Description Description Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology...