Analyst, Casino Systems

2 weeks ago

Manila, Philippines Melco Resorts & Entertainment Full time

Overview Analyst, Casino Systems role at Melco Resorts & Entertainment (Open Date: 16/06/2025). The Analyst, Casino Systems has a wide breadth of technical skills that bridges the support and project gaps between infrastructure, IT application development staffs and corporate IT support teams. He / She reports to Manager – Casino Systems and performs daily application support, new project implementation and life cycle management of Casino Systems. Responsibilities Maintains and provides L2 shared services support for complex enterprise-based Casino systems across the Company at various geographical locations. Proactively builds up new knowledge base to provide fundamental technical guidance for L1 & L1.5 support staff to be able to resolve the relevant incidents / requests as first call resolution. Performs in-house technical training for L1, L1.5 support and other IT staff as required. Learns business application knowledge in depth and suggests improvements if necessary. Supports key project deliverables and works within defined project plan timelines. Participates in the identification and resolution of moderately complex application problems and procedures, suggesting solutions to identified problems. Responds to issues, questions and requests related to Casino Systems. Works with system development team and attends end user training classes and/or presentations as required. Monitors and ensures service level agreement (SLA) is met. Teems up with other Support Specialists to perform IT systems support functions. Recommends and/or executes management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign or discipline employees. Qualifications Experience: 2-5 years of relevant IT enterprise system or support experience required Requirements analysis, meeting with business owners, and performing current state system analysis. Experience should include implementation and support of application systems. Possess experience in 24x7 large operations support environment is a plus. Education Bachelor’s Degree or equivalent relevant qualifications. Skills / Competencies Good interpersonal skills Self-motivated and able to work under pressure Good solving and decision making skills to identify and resolve priority issues Able to communicate with all levels of users Employment type Full-time Job function Information Technology Industries Entertainment Providers, Gambling Facilities and Casinos, and Hospitality #J-18808-Ljbffr

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