Senior Engineer, Casino Systems

3 days ago

Manila, National Capital Region, Philippines Melco Resorts & Entertainment Full time $90,000 - $120,000 per year

REQ11785 Senior Engineer, Casino Systems (Open)

Position Summary
The Senior Engineer, Casino Systems will have a wide breadth of technical skills to bridge the support and project gaps between infrastructure, IT application development staffs and corporate IT support teams. He/she will perform daily application support, new project implementation and life cycle management of casino systems.

Primary Responsibilities

  • Maintains and provides L2 shared services support for complex enterprise based casino systems across all MCE properties at various geographical locations
  • As a company's casino systems subject matter expert
  • Proactively reviews the existing knowledge base for enhancement / standardization whenever necessary
  • Performs in-house technical training for L1, L1.5 support and other IT staff as required
  • Assures that all tasks assigned to the analysts are performed in a timely complete Manner
  • Identifies potential showstoppers, issues and escalates to management
  • Gathers data needed to populate system profiles, master files and dictionaries for maintenance purposes
  • Participates in the identification and resolution of moderately complex application problems and procedures, suggesting solutions to identified problem
  • Responsible in responding to issues, questions and requests related to the Gaming Systems
  • Performs in-house technical training for other IT staff and end user training as Required
  • Provides assistance to junior staff on project related tasks such as prioritization and trouble shooting
  • Responsible for routine communication to vendors, users, department heads and project team members on issues, project status, software enhancements and fixes

Qualifications
I. Experience

  • 1-2 years of relevant Casino industry experience required
  • Must possess working experience with slot systems
  • Exposure to Casino and Hotel integration required
  • Implementation, business process re-engineering, solution design, customization, integration, and/or support of Casino Application systems

II. Education
Bachelor's Degree Or Equivalent Relevant Qualifications
III. Skills / Competencies

  • Able to monitor and assessing the overall operational effectiveness of the project output to ensure that expectations in terms of timeline, quality assurance and performance are met
  • Good working knowledge of the processes and procedures that will be in use and how these relate to the operation of IT Systems within the Casino
  • Good interpersonal skills
  • Self-motivated and able to work under pressure
  • Good problem solving and decision making skills to identify and resolve priority issues
  • Able to communicate with all level of users
  • Possess good leadership skills and have experience in 24x7 large operations support environment

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