Head of Strategy, Operations

12 hours ago

Metro Manila Philippines GCash Full time

Join to apply for the Head of Strategy, Operations role at GCash

Join to apply for the Head of Strategy, Operations role at GCash

Get AI-powered advice on this job and more exclusive features.

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today
Key Responsibilities

  • Strategic Planning & Execution
  • Develop and maintain a clear strategic roadmap across Service Assurance, Stability, and Reliability Engineering functions.
  • Align operations strategy with enterprise goals, regulatory requirements and performance metrics such as MTTR, CFR, SLOs, and automation coverage.
  • Translate executive directives and risk themes into structured initiatives and measurable outcomes.
  • Operational Governance & Transformation
  • Design and manage a centralised strategic portfolio of programs aimed at improving service reliability, change resilience, and operational effectiveness.
  • Lead transformation efforts that uplift the maturity of core capabilities: incident readiness, chaos engineering, observability, and problem resolution velocity.
  • Institutionalise operational reviews, error budget burn-downs, and cross-functional playbooks to guide proactive issue mitigation.
  • Change Leadership & Communications
  • Drive adoption of new operating models, reliability frameworks, and change management processes across a distributed and tribe-aligned organisation.
  • Partner with Engineering, Infra, Risk, and Business Operations to embed a strong operational discipline and risk-aware culture.
  • Shape the narrative for operational performance at ExCo, regulator (e.g., Bangko Sentral ng Pilipinas), and board-level reporting.
  • Analytics, Reporting & Insights
  • Provide end-to-end service performance insights by integrating data across stability, reliability, CSAT, and revenue impact domains.
  • Champion continuous improvements in how incidents, problems, and operational risks are identified, triaged, and resolved.
  • Team & Capability Development
  • Coach and influence leaders across Service Assurance, Reliability Engineering, and Stability teams to build strategic thinking, data fluency, and process discipline.
  • Uplift capabilities in areas such as telemetry-driven RCA, operational resilience planning, and partner risk governance.

Qualifications
Experience
  • 8–12 years of progressive experience in operations, strategy, or technology transformation roles, ideally within high-scale, regulated environments.
  • 3+ years in a leadership or strategic advisory role in SRE, service management, or technology operations.
  • Demonstrated success driving cross-functional programs that reduce incident impact, improve operational maturity, and align tech operations with business goals.

Technical & Strategic Skills
  • Deep understanding of service management frameworks (ITIL, SRE), operational resilience, and incident/problem/change management lifecycles.
  • Strong business acumen to translate operational KPIs into board-level narratives.
  • Expertise in telemetry, automation, reliability engineering, and operational tooling.
  • Exceptional communication and influencing skills, including executive-level reporting and program steering.

Education & Certifications
  • Bachelor’s degree in Engineering, Computer Science, Business, or related field. Master’s preferred.
  • Certifications such as ITIL, SRE Foundation, SAFe, or AWS DevOps Engineer are highly advantageous.

Success Metrics
  • Reduction in change failure rate and incident volume.
  • Increased self-resolution and automation rates.
  • Delivery of quarterly strategic programs tied to business-impacting themes.
  • Regulatory alignment on operational resilience and service continuity.

What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package Seniority level
  • Seniority level Executive
Employment type
  • Employment type Full-time
Job function
  • Job function Business Development and Sales

Referrals increase your chances of interviewing at GCash by 2x

Get notified about new Head of Strategy jobs in Metro Manila .

Director, Strategy and Business Transformation - Philippines

Makati, National Capital Region, Philippines 2 weeks ago

Sr. Director - Business Services, Asia & the Pacific

Manila, National Capital Region, Philippines 8 months ago

Taguig, National Capital Region, Philippines 1 week ago

Taguig, National Capital Region, Philippines 1 week ago

Head of Business Development (Gaming Clients) - Philippines

Pasig, National Capital Region, Philippines 4 months ago

Head of Corporate Planning & Strategy Research (Energy Sector)

Makati, National Capital Region, Philippines 2 hours ago

Director of Business Development - Mining and Heavy Industries

Quezon City, National Capital Region, Philippines 1 week ago

Director of Business Development - Mining and Heavy Industries

Makati, National Capital Region, Philippines 1 week ago

Pasig, National Capital Region, Philippines 1 month ago

Mandaluyong, National Capital Region, Philippines 10 hours ago

Head of Organizational Development & Learning & Development

Mandaluyong, National Capital Region, Philippines 23 hours ago

Manila, National Capital Region, Philippines 1 week ago

Manila, National Capital Region, Philippines 3 weeks ago

Makati, National Capital Region, Philippines 4 weeks ago

SEA Business Development Director (Qualitative)

Pasig, National Capital Region, Philippines 1 week ago

Taguig, National Capital Region, Philippines 1 month ago

Head of Business Development, Philippines

Makati, National Capital Region, Philippines 1 day ago

Manila, National Capital Region, Philippines 1 week ago

Taguig, National Capital Region, Philippines 1 week ago

Senior Director of Strategic Partnerships

Taguig, National Capital Region, Philippines 3 weeks ago

Taguig, National Capital Region, Philippines 5 days ago

Manila, National Capital Region, Philippines 4 months ago

Assistant Vice President-Business Process & Service Excellence -Quality Excellence

Manila, National Capital Region, Philippines 1 week ago

Pasig, National Capital Region, Philippines 1 week ago

Makati, National Capital Region, Philippines 3 weeks ago

Head of Marketing and Strategy (Global Medical Device MNC)

Manila, National Capital Region, Philippines 1 hour ago

Makati, National Capital Region, Philippines 3 weeks ago

Taguig, National Capital Region, Philippines 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • AVP, Head of CRM

    12 hours ago

    , Metro Manila, Philippines GCash Full time

    Join to apply for the AVP, Head of CRM role at GCash Join to apply for the AVP, Head of CRM role at GCash Get AI-powered advice on this job and more exclusive features. Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful,...

  • Head, Segment and Channel Strategy

    12 hours ago

    , , Philippines Metrobank Full time

    Press Tab to Move to Skip to Content Link Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure...

  • Head of Security Operations

    12 hours ago

    , Metro Manila, Philippines Canonical Full time

    This global leadership role in cyber security is to manage the Security Operations (SecOps) team responsible for design, implementation and evolution of Canonical security practices, techniques, tools, systems and policies. The team is the primary owner of strategy and practices that determine how Canonical secures its data, internal infrastructure and build...

  • Head of Infrastructure

    12 hours ago

    , Metro Manila, Philippines TENTEN PARTNERS PTE. LTD Full time

    We are partnering with a leading bank that is redefining financial services through innovation and reliability. As part of their continued growth, they are looking to appoint a Head of Infrastructure - a strategic leadership role driving infrastructure transformation and operational excellence. This is a unique opportunity to lead critical infrastructure...

  • Head of Infrastructure

    12 hours ago

    , Metro Manila, Philippines TENTEN Partners Full time

    Overview We are partnering with a leading financial institution to find a transformational leader to head their Infrastructure Division within the Information Technology Group. This is a key leadership role responsible for managing enterprise infrastructure to ensure reliable, scalable, secure, and high-performing IT systems. You will guide both tactical...

  • Head of Marketing and Strategy

    1 week ago

    Manila, National Capital Region, Philippines Cornerstone Global Partners (CGP Group) Full time $90,000 - $120,000 per year

    Our client, a Global Medical Device MNC has experienced significant growth and has successfully increased its market presence and profitability. They are looking for a Head of Marketing and Strategy (Philippines) to drive strategic marketing, commercial excellence, and operational efficiency to grow the brand's market presence and financial...

  • Head of Information Technology

    12 hours ago

    , Metro Manila, Philippines Viventis Search Asia Full time

    Get AI-powered advice on this job and more exclusive features. Job Summary Our client is looking for an Head / Chief Information Officer . Reporting directly to the President and CEO, they will be accountable for providing technology vision and leadership in the development and implementation of the affiliate-wide information technology (IT) program. The...

  • Head of Platforms

    12 hours ago

    , Metro Manila, Philippines TENTEN Partners Full time

    Overview Partner & Head of Technology, Digital, Data (SEA) at TENTEN Partners — Certified Career Coach. We are partnering with a leading financial institution in Manila on a transformative opportunity to shape the future of banking in the Philippines. Our client is seeking a visionary Head of Platforms to lead the transformation of their core technology...

  • Data Engineering Head

    12 hours ago

    , Metro Manila, Philippines CMC Energy and Infrastructure Asia, Inc. Full time

    Job Summary The Data Engineering Unit Head will be responsible for leading the design, development, and optimization of the bank’s enterprise data infrastructure. This includes building high-performance, scalable, and secure data pipelines and platforms that power advanced analytics, business intelligence, and regulatory reporting. The role requires deep...

  • Head of Technical Delivery

    12 hours ago

    , Metro Manila, Philippines TENTEN Partners Full time

    Head of Technical Delivery - Wealth Management A leading global financial institution is seeking a dynamic and visionary Head of Technical Delivery to lead and transform its Wealth Management and Private Banking technology portfolio. This is a rare opportunity to shape the future of digital transformation in a fast-paced, client-centric...