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Restaurant Operations Head

4 weeks ago

Metro Manila Philippines Private Advertiser Full time

The Restaurant Operations Head is responsible for overseeing the overall performance, profitability, and operational excellence of all restaurant branches. This role ensures that all locations uphold high standards in service quality, food safety, staffing, and customer satisfaction while driving revenue growth and process efficiency.

RESPONSIBILITIES

  • Operations Management:
    Oversee day-to-day operations across all branches, ensuring consistent implementation of company policies, SOPs, and service standards.

  • Performance & Profitability:
    Monitor sales, labor costs, inventory, and P&L reports; implement strategies to improve revenue and minimize expenses.

  • People Leadership:
    Lead, train, and mentor Restaurant Management Team and key personnel. Ensure proper staffing levels, succession planning, and performance management.

  • Customer Experience Oversight:
    Ensure high levels of guest satisfaction through service quality audits, feedback monitoring, and continuous improvement initiatives.

  • Quality & Compliance:
    Enforce food safety, sanitation, and licensing compliance across all stores in accordance with local health and safety regulations.

  • Process Improvement:
    Identify operational gaps and introduce systems or technologies to streamline workflows and enhance efficiency.

  • Expansion & Projects:
    Assist in opening new branches, from site preparation to operational setup and staff deployment.

  • Vendor & Inventory Management:
    Coordinate with Purchasing and Supply Chain teams to maintain adequate stock levels and negotiate cost-efficient supplier contracts.

QUALIFICATIONS

  • Bachelor's degree in Hospitality Management, Business Administration, or related field.

  • Minimum of 5–8 years of leadership experience in a multi-unit restaurant or food service environment.

  • Essential multi-site restaurant management experience with demonstrated ability to oversee multiple locations simultaneously.

  • Strong understanding of P&L management, customer service, and operational systems.

  • Excellent leadership, communication, and problem-solving skills.

  • Willingness to travel and work extended hours when needed.

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