Customer Experience Specialist

3 weeks ago

Pasig, Philippines RSD Human Resource Management Consultancy Full time

Responsibilities Develop and implement customer experience strategies to enhance satisfaction. Analyze customer feedback to identify trends and areas for improvement. Collaborate with cross-functional teams to streamline processes. Conduct training sessions for staff on customer service best practices. Measure and report on customer experience metrics. Stay updated on industry trends to ensure competitive advantage. Qualifications Educational Qualifications: High/Senior High School diploma required. Experience Level: Less than 1 year of experience in customer service or related field. Skills and Competencies: Strong communication, problem-solving, and interpersonal skills. Responsibilities and Duties: Assist customers, resolve issues, and provide product information. Working Conditions: Office environment, potential for remote work, requires flexibility. Qualities and Traits: Positive attitude, patience, adaptability, and a team player. #J-18808-Ljbffr

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