Customer Service Specialist

6 hours ago

Pasig, National Capital Region, Philippines MicroSourcing Full time ₱24,000 - ₱36,000 per year

Discover your 100% YOU with MicroSourcing
Position: Customer Service Specialist

Location: Cyberscape Beta, Cyberscape Beta, Ortigas, Pasig

Work setup & shift: Onsite | Mid shift

As a Customer Service Specialist, you will be the first point of contact for our customers in the afterhours once the office in Sydney will be closed (5pm Sydney time), ensuring smooth order processing, prompt support, and a high-quality service experience. This role is remote but closely connected with our Sydney-based operations team that will support you in a comprehensive onboarding.

  • Order Processing: Enter and manage orders for food and wine products with accuracy.
  • Customer Support: Respond to enquiries via phone and email, providing timely and helpful assistance.
  • Issue Resolution: Handle order issues or complaints, coordinating with internal teams to resolve quickly.
  • After-Hours Handling: Ensure incoming messages or enquiries after business hours are redirected or escalated appropriately.
  • Follow-Up: Maintain communication with customers to confirm details, share updates, and support repeat business.

Qualifications
Familiarity with Navision (Microsoft Dynamics NAV) is a

plus but not required.

 Confident using email, spreadsheets, and basic office

applications.

 Experience in food & beverage or wholesale distribution is

advantageous.

Competencies/Personality

Traits

 Excellent communication skills in English (spoken and

written).

 Passion for customer service and building positive client

relationships.

 Attention to detail, accuracy in data entry, and ability to

manage multiple tasks.

 Positive, solution-oriented attitude with good

organizational skills.

About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

  • Terms & conditions apply

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