Key Accounts Officer

4 weeks ago

Pasig, Philippines Jollibee Group Full time

Overview

Key Accounts Officer (Franchising) role at Jollibee Group . The position is focused on managing the franchise selection process, ensuring legal and franchise policy compliance, and maintaining and executing systems and processes for effective franchise relations.

Responsibilities
  • Franchise Administration : Manage franchise group tracking systems and identify improvement opportunities. Plan and coordinate franchising events and activities.
  • Franchise Selection : Handle franchisee assessment, evaluation, and selection. Respond to inquiries and monitor application cycle time to ensure timely resolution.
  • Policy Management : Review and recommend updates to franchise systems and policies. Ensure consistent policy execution and legal compliance. Generate reports and coordinate with stakeholders for alignment.
  • Franchise Relations : Build strong relationships with franchise partners through engagement programs. Implement systems to address franchise concerns and ensure timely resolution. Manage communication channels for timely updates and information sharing. Support franchise-related programs to enhance satisfaction.
  • Franchise Development : Develop and manage franchisee evaluation, training, and certification. Monitor franchisee performance and support operational effectiveness. Provide guidance to ensure quality standards in franchised operations.
Qualifications
  • Must be a graduate of any Business Management or related program or equivalent.
  • At least 3 years of work experience in organizations with franchise set-up, key account management, and/or field sales. Experience in previous working relations with franchisees, managing directors and group managers, franchising, policy development, and partner engagement is an advantage.
  • Strong organizational, communication, and stakeholder management skills.
  • Willing to be assigned in Ortigas, Pasig (hybrid working setup).
Job Details
  • Role involves shifting into a career path focused on Franchising.
  • Hiring entity: Jollibee Foods Corporation.
  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Accounting/Auditing and Finance
  • Industries : Food and Beverage Retail

Note: This description reflects responsibilities and qualifications for the Key Accounts Officer (Franchising) role at Jollibee Group. Referrals increase your chances of interviewing at Jollibee Group.

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