Customer Service And Sales Specialist

Client Relations Officer

Position: Client Relations Officer

Location: Shaw Blvd, Mandaluyong City

Job Description: We are looking for a personable and proactive Client Relations Officer to join our growing team. This role is responsible for building and maintaining positive relationships with clients, ensuring their satisfaction, and addressing their concerns in a timely and professional manner. The ideal candidate is empathetic, detail-oriented, and committed to delivering exceptional client experiences.

Key Responsibilities:

• Serve as the primary contact for clients, addressing inquiries, requests, and concerns promptly
• Build and nurture long-term client relationships through consistent communication and support
• Coordinate with internal departments to ensure smooth service delivery
• Monitor client feedback and escalate issues to appropriate teams for resolution
• Maintain accurate records of client interactions and transactions
• Assist in planning and organizing client engagement activities and events

Qualifications:

• Bachelor\'s Degree in Business, Communications, Marketing, or a related field
• Experience in client servicing, customer relations, or account management, preferably in the healthcare or services industry
• Excellent communication, interpersonal, and problem-solving skills
• Client-focused, collaborative, and able to handle multiple tasks effectively
• Willing to be assigned at Shaw Blvd, Mandaluyong City

Why Join Us?

Be part of a company that values client partnerships, teamwork, and professional growth. If you are passionate about providing excellent service and building lasting client relationships, we\'d love to meet you.

Job Type: Full-time

Work Location: In person

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5

Client Relations Supervisor

Posted 1 day ago

Job Description: Our Client Relations Supervisor plays a vital role in enhancing the customer experience by fostering strong relationships with our clients and ensuring the delivery of exceptional after-sales service. You will work with designers, project coordinators, technicians, and installers to ensure smooth communication and coordination with clients. You are solution-oriented and will guide your team toward continuous development and ensure they have the tools and resources they need to succeed.

What you will be doing:

• Stakeholder Engagement: Coordinate with clients, in-house designers, project coordinators, technicians, and installers to address after-sales service issues and ensure a smooth client experience
• Problem-Solving: Oversee the resolution of customer concerns by finding the best solutions and ensuring timely action
• Process Improvement: Identify, suggest, and implement strategies to improve customer service operations, enhance productivity, and boost profitability
• Key Client Support: Deliver tailored after-sales service to VIP clients
• Service Quality Metrics: Track and analyze service quality and customer satisfaction through defined metrics
• Knowledge Management: Lead training and onboarding of team members, keep knowledge resources updated, and identify areas for improvement based on customer feedback
• Team Leadership: Lead a team in delivering high-quality service and building lasting customer relationships, with regular evaluations and coaching

What will set you up for success:

• Bachelor\'s Degree from a reputable university
• At least 4 years of experience in customer experience and service
• Proficient in Google Business Suite (GDocs, GSheets, GSlides) and Microsoft Office
• Strong interpersonal skills and genuine enthusiasm in assisting customers and providing client solutions
• Ability to quickly address customer concerns and operational needs
• Excited to collaborate with cross-functional teams and share ideas (We value radical candor)
• Proven leadership experience

Location: Mandaluyong

This advertiser has chosen not to accept applicants from your region.

6

Client Relations Specialist

Pasig City, National Capital Region ₱ - ₱

Job Description: Duties and responsibilities include handling after-sales concerns/questions of clients/homeowners, maintaining professional relationships, reporting on progress of payments, and monitoring overdue accounts and payment reminders. Coordinate with relevant departments to ensure payment issuance and account status updates.

Qualifications:

• Graduate of any business-related 4-year course (Financial background preferred)
• Open to Fresh Graduates
• Willing to work on-site (client-facing)
• Excellent communication and customer service skills
• Confident and assertive
• 1-3 years of customer service, real estate, or collection experience

This advertiser has chosen not to accept applicants from your region.

7

Client Relations Staff

Pasig City, National Capital Region ₱ - ₱

Job Description: Qualifications include a bachelor\'s degree, willingness to work on-site, excellent communication and customer service skills, confidence and assertiveness, and 1-3 years of CSR/Front Office/BPO experience. Duties include handling after-sales concerns, maintaining client relationships, reporting on payment progress, monitoring renewals, and coordinating with Accounts Receivable.

Location: Pasig

This advertiser has chosen not to accept applicants from your region.

8

Client Relations Associate

Posted 1 day ago

Job Description: This role focuses on gathering and validating information for clients, ensuring data accuracy, timely endorsements, and compliance with client standards. Duties include acting as main contact between the client and internal teams, monitoring document status, and maintaining information security.

Key Responsibilities:

• Act as the main point of contact between the client and the organization
• Endorse timely completion and submission of information/documents
• Monitor pending documents and pursue verification processes
• Ensure information/document security following the Data Privacy Act of 2012
• Maintain client device security and follow client policies while at client sites
• Problem-solving to resolve customer complaints
• Track processes related to client requirements, metrics, and portfolio
• Provide insights from data analysis
• Communicate discrepancies to clients and endorse missing requirements
• Represent the organization in client meetings

JOB SPECIFICATIONS

Contract Duration: 3 months (October to December)

Education: Bachelor\'s or equivalent in Business or related field

Experience: 1-2 years in client relations or related roles; willingness to work at client sites; graveyard shift if needed

Technical / Functional Skills: Operational Efficiency, CRM Systems Management, Data analysis and reporting, Client Database Management, Customer Support Software, SQL/NoSQL, Project management, Information Security Awareness

Leadership/Skills: Communication, Problem Solving, Initiative, Collaboration, Analytical Thinking, Customer Service

This advertiser has chosen not to accept applicants from your region.

9

Client Relations Executive

Location: Taguig, National Capital Region

Salary: ₱ - ₱

Employer: Y Entech Philippines

Posted 1 day ago

Job Description: Responsibilities include generating sales revenues from existing accounts (renewals) and managing accounts to ensure customer retention. Requires a college degree in Business or a medically allied field; experience in sales in Healthcare/Group Medical Insurance and customer service is preferable. Strong written and verbal communication, presentation skills, and proficiency with MS Office. Benefits include group life insurance, medical allowances, HMO, retirement benefits, final details in original posting.

Qualifications:

• Bachelor\'s degree in Business or related field
• 2+ years in client relations, business development, or account management
• Strong communication and interpersonal skills
• Organized with attention to detail
• Multitasking ability and ability to work under pressure
• Proficient in MS Office; CRM experience is a plus

This advertiser has chosen not to accept applicants from your region.

10

Client Relations Associate

Posted 1 day ago

Job Description: The Client Relations Associate supports customer experience by building relationships and delivering high-quality after-sales service. Works with service teams as the primary contact for customer needs. Focus on customer-centric problem solving and ensuring customer satisfaction.

Key Responsibilities:

• Engage with customers and coordinate with internal teams on after-sales issues
• Build trust and maintain strong relationships
• Provide product knowledge and support
• Monitor queries, escalate, and resolve concerns
• Track service quality metrics and identify improvements
• Develop process improvements for operations

Requirements:

• Bachelor\'s Degree in Hospitality Management, Business, or related field
• Experience with Google Workspace and Microsoft Office
• Strong communication and problem-solving skills
• Willing to work on-site (Ortigas, Pasig) and to relocate if needed
• Fresh graduates welcome; 1-2 years experience helpful

This advertiser has chosen not to accept applicants from your region.

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