Customer Service Representative

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Overview

Customer Service Representative postings in Manila, Philippines, for roles including customer service, technical support, and inbound sales. Multiple postings may reference different locations and employers (e.g., Alabang, Mandaluyong, Pasig, Quezon City, Taguig).

Job Description
  • Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound sales.
  • Roles may require handling billing, inquiries, product or technical support, or inbound sales.
  • May include onsite or onsite-with-possible-work-from-home arrangements depending on the posting.
Responsibilities
  • Provide excellent customer service and assist customers to resolve issues quickly and effectively.
  • Answer questions about products and services, take orders, and process returns where applicable.
  • Assist with reservations, account inquiries, and upsell opportunities where appropriate.
Qualifications
  • Graduate of any 4-year course or college undergraduate/associate; some postings accept non-graduates with related experience.
  • Relevant BPO experience beneficial; specific requisitos vary by posting.
  • Fluent in English communication; good computer/navigation skills.
  • Willingness to work full-time or on shifting schedules; onsite or hybrid depending on posting.
  • Minimum 6 months to 2 years of related experience as indicated per posting.
Location
  • Taguig, National Capital Region
  • Pasig City
  • Quezon City
  • Mandaluyong City
  • Manila / Alabang
  • Other NCR sites as listed in postings
Salary and Benefits
  • Salary ranges vary by posting, commonly from Php 18,000 to Php 35,000 per month or higher depending on role and experience.
  • Perks may include HMO/Medical insurance (day 1 or start), medicine reimbursement, incentives, paid training, attendance or performance bonuses, 13th month pay, and transportation support.
  • Flexible or rotating shifts, and opportunities for promotion.
Application Process
  • No Assessment notices in some postings; initial and final interviews may be conducted virtually or onsite.
  • Walk-in details and location addresses (e.g., 3F Forum Robinsons Mall, Pioneer St. corner EDSA, Mandaluyong City) appear in specific postings.
  • Prepare updated resume and valid ID as required by the posting.
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