Sales And Customer Service Representative

Overview

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Posted 1 day ago

Job Description

The After Sales Customer Service Representative (CSR) is responsible for providing support to customers after the purchase of products or services. This role ensures customer satisfaction by addressing inquiries, processing service requests, handling warranty claims, and coordinating with internal teams to resolve issues promptly and professionally.

Job Types: Full-time, Permanent

Pay: From Php20,000.00 per month

• Additional leave
• Company Christmas gift
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Experience:

• Customer service: 1 year (Preferred)

Outbound Sales Customer Service Representative

Role Overview:

As a Sales Agent, you will be responsible for engaging with potential customers, educating them about the benefits of solar batteries, and closing sales. You will work remotely, aligning with Australian time zones and market expectations, and must demonstrate excellent communication, persuasion, and customer service skills.

Key Responsibilities:

• Proactively call and follow up on leads to promote and sell solar battery products
• Educate prospective customers on the benefits, savings, and installation process of solar battery systems
• Manage inbound and outbound calls, emails, and follow-up schedules
• Qualify leads, identify customer needs, and recommend suitable products
• Achieve daily, weekly, and monthly sales targets
• Maintain accurate records of customer interactions in the CRM system
• Collaborate with the Australian head office and installation partners for seamless customer handovers

Requirements:

• Proven experience in Solar Sales Campaign is a must
• Excellent verbal and written English communication skills
• Strong persuasion and negotiation abilities
• Comfortable working in a performance-based, remote environment
• Familiarity with CRM tools and Microsoft Office/Salesforce
• Knowledge of Australian solar market
• Experience selling to Australian residential customers

Posted today

Job Description

The After Sales Customer Service Representative (CSR) is responsible for providing support to customers after the purchase of products or services. This role ensures customer satisfaction by addressing inquiries, processing service requests, handling warranty claims, and coordinating with internal teams to resolve issues promptly and professionally.

Candidates must have a minimum of 1-2 years of customer service experience.

Client Relations Specialist

Pasig City, National Capital Region ₱ - ₱ Y Robinsons Land Corporation

Posted 1 day ago

Job Description

Duties and Responsibilities:

• Handles after-sales concerns/issues/inquiries of clients/homeowners to provide assistance and solutions (i.e. payment-related concerns, follow-ups, and requests).
• Tasked to assists customers with their after sales concerns related to payment and collections
• Maintains excellent professional relationship with the clients, ensuring positive customer service provision.
• Reports to the accounts managers on the progress of clients' payment process for the unit.
• Responsible for monitoring past due accounts and sending of payment reminders and other collection notices
• Reviews financial reports and monitor accounts to ensure payment issuance through coordinating with the relevant department/s.

Qualifications:

• Graduate of any business-related 4-year course (Financial Course is preferred)
• Open to Fresh Graduates
• Willing to work on-site (client-facing).
• With excellent communication and customer service skills.
• Has confidence and is assertive.
• Has 1-3 years of customer service, real estate, or collection experience.

Client Relations Staff

Pasig City, National Capital Region ₱ - ₱ Y Robinsons Land Corporation

Posted 1 day ago

Job Description

Qualifications:

Bachelor's degree graduate

Willing to work on-site (client-facing)

With excellent communication and customer service skills

Has confidence and is assertive

Has 1-3 years of CSR/Front Office/BPO work experience

Duties and Responsibilities:

-Handles after-sales concerns/issues/inquiries of clients/homeowners to provide assistance and solutions (i.e. payment-related concerns, follow-ups, and requests).

-Maintains excellent professional relationship with the clients, ensuring positive customer service provision.

-Reports to the accounts managers on the progress of clients' payment process for the unit.

-Monitors renewals and handles new and existing accounts (clients assigned with).

-Reviews financial reports and monitor accounts to ensure payment issuance through coordinating with the Accounts Receivables Department.

Client Relations Supervisor

Posted 1 day ago

Job Description

About the Role:

Our Client Relations Supervisor plays a vital role in enhancing the FGI customer experience by fostering strong relationships with our clients and ensuring the delivery of exceptional after-sales service. You'll work closely with various teams, including designers, project coordinators, technicians, and installers, to ensure smooth communication and coordination with clients. You are solution-oriented and thrive in an environment where you can resolve complex customer concerns while implementing strategic improvements in service operations. As a leader, you will guide your team toward continuous development and ensure they have the tools and resources they need to succeed.

What you will be doing:

• Stakeholder Engagement: Coordinate with clients, in-house designers, project coordinators, technicians, and installers to address after-sales service issues and ensure a smooth client experience
• Problem-Solving: Oversee the resolution of customer concerns by finding the best solutions and ensuring that issues are addressed quickly and efficiently
• Process Improvement: Identify, suggest, and implement strategies to improve customer service operations, enhance productivity, and boost profitability
• Key Client Support: Deliver tailored after-sales service to VIP clients
• Service Quality Metrics: Regularly track and analyze service quality and customer satisfaction through defined metrics
• Knowledge Management: Lead training and onboarding of team members, keep knowledge resources updated, and identify areas for improvement based on customer feedback
• Team Leadership: Lead a team in delivering high-quality service and building lasting customer relationships, while managing team performance through regular evaluations and coaching

What will set you up for success:

• Bachelor's Degree from a reputable university
• At least 4 years of experience in customer experience and service
• Proficient in Google Business Suite (GDocs, GSheets, GSlides) and Microsoft Office
• Strong interpersonal skills and genuine enthusiasm in assisting customers and providing client solutions
• Ability to quickly address customer concerns and operational needs
• Excited to collaborate with cross-functional teams and share ideas (We value radical candor.)
• Proven leadership experience

Location
: Mandaluyong

Client Relations Officer

Posted 1 day ago

Job Description

Position: Client Relations Officer
Location: Shaw Blvd, Mandaluyong City

Job Description:
We are looking for a personable and proactive Client Relations Officer to join our growing team. This role is responsible for building and maintaining positive relationships with clients, ensuring their satisfaction, and addressing their concerns in a timely and professional manner. The ideal candidate is empathetic, detail-oriented, and committed to delivering exceptional client experiences.

Key Responsibilities:

• Serve as the primary contact for clients, addressing inquiries, requests, and concerns promptly
• Build and nurture long-term client relationships through consistent communication and support
• Coordinate with internal departments to ensure smooth service delivery
• Monitor client feedback and escalate issues to appropriate teams for resolution
• Maintain accurate records of client interactions and transactions
• Assist in planning and organizing client engagement activities and events

Qualifications:

• Bachelor's Degree in Business, Communications, Marketing, or a related field
• Experience in client servicing, customer relations, or account management, preferably in the healthcare or services industry
• Excellent communication, interpersonal, and problem-solving skills
• Client-focused, collaborative, and able to handle multiple tasks effectively
• Willing to be assigned at Shaw Blvd, Mandaluyong City

Why Join Us?

• Be part of a company that values client partnerships, teamwork, and professional growth. If you are passionate about providing excellent service and building lasting client relationships, we'd love to meet you.

Job Type: Full-time

Work Location: In person

Client Relations Executive

Posted 1 day ago

Job Description: Responsible for generating sales revenues from existing portfolio of accounts (renewal business) and manages the accounts to ensure customer retention.

College degree, any Business or Medically Allied course

Experience in sales in Healthcare/Group Medical Insurance and Customer Service is preferrable

With above average written and verbal communication skills

Excellent presentation skills

Proficient in the use of word processor, spread sheet and presentation software

Benefits

• Free group life insurance coverage upon hiring
• Medical allowances and free HMO for the employee upon regularization
• With separation and retirement benefits for tenured employees
• Monthly rice allowance
• Clothing Allowance
• Additional leave (5-days mental health break/ Wellness Leave)
• 30 days leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Promotion to permanent employee
• Overtime pay
• Performance bonus

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