Customer Service Representative/Sales Representative

Posted today

Customer Service Representative (Sales) | Performance Golf Zone

Performance Golf Zone is an online publishing platform that creates online videos to help golfers improve at golf faster.

The Customer Service Representative (CSR) is a key social position on the marketing team. A CSR acts as a liaison, provides product/services information, resolves customer issues with accuracy and efficiency, and aims to ensure excellent service standards, respond efficiently to inquiries, and maintain high customer satisfaction.

Responsibilities :

• Welcome customers, assist with logging in, and upsell packages
• Generate sales leads
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate information using appropriate methods/tools
• Meet personal and team sales targets and call handling quotas
• Handle complaints, provide solutions, follow up to ensure resolution
• Keep records of customer interactions and process accounts and documents
• Follow communication procedures, guidelines, and policies
• Engage customers and go the extra mile

Experience and Skills Required :

• 3+ years proven customer support or client service experience
• Strong communication and customer service skills
• Experience in selling, retention, and membership models
• Track record of over-achieving quota
• Strong phone handling skills and active listening
• Familiarity with CRM systems
• Customer-oriented and adaptable to different personalities
• Excellent presentation skills and attention to detail
• Strong work ethic, reliability, and trustworthiness
• Internet speed of at least 50 Mbps with backup
• Preferably within Metro Manila
• Willing to work through busy shifts

Tech Requirements :

• Computer with at least i5 or equivalent and 8 GB RAM
• Internet speed: at least 50 Mbps download

Job Details :

• Work Type: Full Time
• Work Schedule: Sunday to Thursday, 9am–5pm EST / Monday to Friday, 9pm–5am PHT
• Salary: Php 250–350 per hour
• Benefits: Work from home, 13th month salary

Application Instructions: Include a couple of paragraphs describing why you’d be good for this position and your mobile number for text contact.

Customer Service Representative – Outbound Sales | Genpact

Posted today

This role manages a high volume of outbound calls, resolving inquiries, and recording case notes. Responsibilities include new merchant acquisition, providing product information, and maintaining compliance with procedures.

Responsibilities :

• New merchant acquisition and selling benefits to top home improvement contractors
• Provide information and record actions taken for auditing and customer experience
• Follow security procedures on e-commerce interactions
• Deliver outstanding service and solutions to grow customer relationships
• Act as a product knowledge specialist
• Ensure adherence to operations and compliance procedures

Qualifications :

• Relevant sales experience, preferably consultative, phone-based
• Proven sales success with measurable results
• Excellent communication and interpersonal skills
• High volume cold-calling experience
• Solutions-oriented and closing skills
• Experience with Salesforce, MS Office; dialing software preferred
• Work from home with quiet workspace

Preferred qualifications :

• Successful sales experience in consultative, phone-based roles

Why join Genpact? :

Join a team at the cutting edge of AI, automation, and digital innovation with opportunities for mentorship, growth, and impact. Genpact is an Equal Opportunity Employer and does not charge fees for job applications. Avoid scams and be aware of false recruitment efforts.

Customer Service Representative – Makati (Onsite)

Posted today

Job Summary :

Site: Makati, Philippines | Employment Type: Onsite, Full-time | Salary: ₱23,000–₱28,000

Overview :

Handle customer inquiries, assist with service requests, and promote telco products and services. Combines customer care with sales to deliver an exceptional experience.

Qualifications :

• At least 6 months of sales experience (BPO or retail)
• Excellent communication and problem-solving skills
• Willing to work onsite and on shifting schedules; start ASAP

What We Offer :

• Competitive salary, incentives, HMO, 13th month pay
• Paid training and career development
• Onsite work location in Makati

How to apply: Submit resume with a specific subject line or apply via the job portal.

Customer Service Representative – E-Commerce / Digital

Posted today

Role :

Primary contact for online shoppers across chat, email, and phone. Manages pre-sales inquiries, upselling, order fulfillment questions, post-purchase support, and KPIs related to CSAT, sales, and efficiency.

Key Responsibilities :

• Handle inquiries across channels with high First Contact Resolution (FCR)
• Meet response time targets and manage Average Handling Time
• Upsell opportunities and assist with cart completion to improve conversion
• Verify orders and payments for Shopify stores
• Identify trends and coordinate with Logistics, Marketing, IT, and Warehouse
• Share customer insights with the sales team
• Maintain knowledge of product catalog, policies, and best practices
• Respond to reviews and resolve concerns across platforms
• Drive high CSAT and NPS

Qualifications :

• 1 year in e-commerce customer service, preferably electronics/retail
• Excellent written and verbal English
• Customer-focused, solution-oriented, agile
• Willingness to work 6 days a week with flexible hours
• MS Office proficiency; HS graduate; degree a plus
• Government-mandated benefits, HMO, incentives

Client Relations Specialist / Staff / Supervisor (Robinsons Land Corporation)

Locations: Pasig City | Salary ranges provided | Posted today

Client Relations Specialist

• Handles after-sales concerns and collects payments and follow-ups
• Maintains excellent client relationships and reports progress to accounts managers
• Monitors past due accounts and sends reminders
• Coordinates with relevant departments to ensure payment issuance

Qualifications :

• Bachelor’s degree in any business field; financial background preferred
• Fresh graduates welcome
• On-site customer-facing role; strong communication skills
• 1–3 years in customer service, real estate, or collections

Client Relations Staff

• On-site, customer-facing with excellent communication and service skills
• 1–3 years CSR/Front Office/BPO experience
• Handles after-sales concerns, payments, and follow-ups

Client Relations Supervisor

• Leads after-sales service with VIP clients
• Coordinates with designers, project coordinators, technicians, and installers
• Implements process improvements and tracks service quality metrics
• Leads training and coaching for team members
• bachelor’s degree and 4+ years of customer experience; proficient in Google Workspace and MS Office

Location: Mandaluyong

Be aware of job postings timing and locations; this description consolidates several postings for clarity while preserving original content.

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