Case Manager

Patient Care Coordinator

Pulong Santa Cruz, Laguna

Qualifications:

• Bachelor's Degree/College Graduate
• OPEN to Fresh Graduate
• Knowledge of HMO and insurance procedures
• Strong organizational and multitasking skills
• Excellent communication and customer service
• Attention to detail in documentation and claims tracking
• Familiarity with electronic medical records (EMR) and billing systems
• Willing to be assigned at VERA DENTAL CLINIC HEAD office located at G04 San Jose Building, Sta Rosa Laguna before ALL HOME Sta. Rosa.
• Additional leave
• Company events
• Free parking
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Responsibilities

1. 1. Patient and Insurance Coordination

• Assist in verifying basic HMO coverage and eligibility.
• Help patients with forms, pre-authorization requests, and referrals.
• Coordinate with receptionist and patients for scheduling and insurance requirements.

1. 2. Claims and Documentation Support

• Submit claims under Coordinator's supervision
• Monitor and follow up on claim status in the database.
• File and archive HMO-related paperwork.

1. 3. Records Management

• Maintain accurate logs, spreadsheets, and patient records.
• Update insurance documents in the database/Google Sheets.
• Ensure records are properly organized for Coordinator's review.

1. 4. Reporting & Admin Tasks

• Prepare draft daily and weekly reports for consolidation.
• Provide data entry support for HMO utilization and claims tracking.
• Assist billing department with insurance payment coordination.

1. 5. Patient Care Coordinator Duties

• Serve as the first point of contact for patient inquiries and concerns received through official Facebook pages and other online communication channels.
• Answer questions regarding clinic services, HMO processes, appointment scheduling, and general concerns.
• Escalate complex or sensitive issues to the HMO Coordinator or Asst. Sales Manager/Sales Manager or appropriate department.
• Ensure professional, timely, and customer-oriented responses in line with clinic policies.

1. 6. Other Functions

• Support the HMO Coordinator in special projects or tasks.
• Perform clerical duties as may be assigned.

Pulong Santa Cruz, Laguna

Salary: ₱192,000 - ₱204,000

Qualifications:

• Must be a graduate of a 4-year Bachelor's degree.
• Must have good communication skills.
• With experience in customer experience is an advantage.
• Fresh graduates are welcome to apply.

Duties and Responsibilities

Interment Arrangement

• Documents Interment Orders.
• Posts Interment Schedule on the bulletin board.
• Gives lay-out of interment to leadman, survey aide, or POS.
• Follows up on the interment schedule and other requirements.
• Encodes IO to the computer system.

Files IO to the individual client's folder.

Handles customer's inquiries and concerns.

Ensures all requirements are submitted to the office and all documents are properly signed/accomplished before interment.

Ensures the casket declaration form is properly accomplished by the client and forwarded to POS for checking.

Checks the completeness of the interment set-up before the scheduled interment time.

Ensures all items needed to facilitate the interment/paraphernalia are in a clean and good working condition.

Acts as a host/facilitator during the interment.

Keeps track of assets and inventories needed for interment.

Others

• Performs all other related duties that may be assigned from time to time.

Job Type: Full-time

Ability to commute/relocate:

• Santa Rosa City, Laguna: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Pulong Santa Cruz, Laguna

Salary: ₱300,000 - ₱500,000

Y The Medical City - South Luzon

Job Description

Educational Requirements

• Bachelor's Degree in Social Work

Licensure or Registration

• Must be a Registered Social Worker

Duties and responsibilities

• Help patients develop coping strategies and resilience.
• Coordinate discharge planning, ensuring patients have access to necessary resources and services after leaving the hospital.
• Advocate for patients' rights and access to care.
• Support patients in understanding their treatment options and making informed decisions.
• Provide immediate support to patients and families in crisis situations, such as severe illness, death, or trauma.
• Help de-escalate emotional distress and stabilize situations.
• Connect patients and families with community resources, such as financial assistance programs, or counseling services.
• Educate patients about government or community benefits they may qualify for.
• Adhere to professional ethical standards, including confidentiality and informed consent.
• Maintain accurate records of patient interactions, assessments, and interventions.
• Prepare reports for healthcare teams or external agencies as needed.

Job Type: Temporary

Contract length: 3 months

Ability to commute/relocate:

• Santa Rosa City A: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

• Bachelor's (Preferred)

License/Certification:

• Social Worker License (Required)