Head of Operations

Overview

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business reaches globally, services locally, and provides cross-jurisdictional services. Our team of over circa 13,000 employees across 112 offices worldwide is at the heart of our growth and transformation journey. We seek energetic individuals who will be empowered and supported to develop their unique skills and contribute to bold, industry-changing outcomes.

The job location is Metro Manila, Philippines.

Responsibilities

• Build and expand the Manila operations of Apex, supporting the business products, IT and operations in this capacity.
• Build lead and motivate the employees of the Manila team in co-operation with the product owners.
• Work with product owners to understand their SLA requirements and determine what local support is required to achieve them.
• Carry out all tasks in a manner compliant with Apex Policy and Procedures and local regulatory requirements. If standards differ, both must be met.
• Act as the on-site point of escalation for local operations staff and manage on-ground staffing needs as required by Product and Operations Heads.
• Participate in local governance committees and internal Boards, as relevant.
• Participate in meetings with the local regulator as required, in line with the Apex Regulatory Engagement Policy.
• Review and recommend changes to client deliverable processes.
• Oversee team time and revenue recording in conjunction with product and operations owners.
• Lead crisis management in BCP or DR scenarios related to local events.
• Complete internal and external reporting requirements in a timely manner.
• Contribute to New Business sales pitches in cooperation with other relevant sales teams.
• Act as an ambassador for Apex in Manila to support Apex as an employer of choice.
• Ensure SLA adherence on invoicing.
• Lead the rollout of relevant group initiatives in Manila.

Business Operations

• Act as the on-site leader responsible for day-to-day management of the Manila office, including facilities management and office administration to ensure a safe, efficient, and productive working environment.
• Oversee service vendors, contractors, and facility maintenance to support uninterrupted office operations and regulatory compliance.
• Manage all office infrastructure needs, including equipment, office layout, procurement of supplies, and health and safety standards.
• Work closely with operations, marketing, HR, finance, and other support functions, driving growth.

Proven Experience & Qualifications

• +10 years’ experience in the finance industry, with asset management or top-tier IT consulting experience considered a strong plus.
• Proven experience managing an offshore team in a senior leadership role, preferably within IT offshoring or fund administration.
• Understanding of HR, Finance, and marketing functions is a plus.
• Demonstrable competency in strategic planning and business growth.
• Working knowledge of performance/operations metrics and IT/Business infrastructure.
• Outstanding organizational and leadership abilities.
• Excellent interpersonal and public speaking skills.
• Aptitude in decision-making and problem-solving.
• Comfort liaising with clients, advisors and intermediaries.
• Risk identification and management skills.
• Ability to motivate and influence across management levels.
• Experience with regulatory law, Trustee or Treasury services would be helpful but not mandatory.
• Able to establish good rapport quickly with internal and external parties.

Skills Required

• Strong people leadership
• Ability to work well under pressure
• High level attention to detail
• Strong team player
• Strong analytical skills
• Strong understanding and interest in financial markets
• Strong organisational skills
• Strong communication skills both oral and written
• Strong problem-solving skills
• Ability to work independently
• Ability to prioritise tasks

Additional information

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic status, dependents, or disability. Hiring decisions are based on skills, qualifications and experiences. We measure success by delivering great products and services, increasing assets under administration and market share, and by positively impacting people, society and the planet. For more information on our CSR commitment, please visit the Apex CSR policy at:

Personal data provided by job applicants will be used for recruitment purposes only and treated confidentially. Such data may be accessed by Apex stakeholders within and outside the country for consideration of this recruitment.

Disclaimer: Unsolicited CVs sent to Apex by recruitment agencies will not be accepted. Apex operates a direct sourcing model; where agency assistance is required, the Talent Acquisition team will engage directly with exclusive recruitment partners.

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