HR Business Partner

In this position, you will partner with leaders across the Customer Service and Corporate Operations organizations to establish HR strategies that foster organizational development and people growth. You will be an active member of the global Customer Service HR network and Corporate Operations HR team, driving cross-group initiatives with teams in the U.S., Costa Rica, India, and Europe. You will translate client goals into human resource capabilities needed to achieve results and work on projects with global impact.

• Partner with leaders across the Customer Service and Corporate Operations organizations to establish HR strategies that foster organizational development and people growth; contribute as an active member of the global Customer Service HR network and Corporate Operations HR team, driving cross-group initiatives with teams in the U.S., Costa Rica, India, and Europe; translate client goals into HR capabilities and work on global-scale projects.
• Cultivate culture: foster Amazon's customer-centric culture by partnering with operations leaders to build and nurture associate engagement, ownership, and performance.
• Develop leaders: hire and develop leaders who care about customers, about their people, and about results.
• Operate optimally: obsess over improving and simplifying processes, tools, communication, and measures; strive for excellence.
• Serve as a strategic business and thought partner to managers at the site level and across the network as appropriate.
• Coach and consult managers and front-line leaders on performance, policy, and other associate-facing concerns.
• Engage and influence stakeholders that interact with the business at local and regional levels.
• Enable growth: hire and develop top talent.
• Provide guidance and partner with Amazon and external HR partners (recruiting, benefits, employee relations, legal, etc.) to ensure delivery of HR services as per agreement with internal clients.
• Contribute to the business strategy by helping leaders identify, prioritize, and build organizational capabilities, behaviors, structures, and processes.
• Plan and execute in the areas of HR operations, culture, organization growth and planning, employee engagement, workforce planning and recruitment, and talent management and development for the assigned client group.
• This position will require support of an overnight associate population; schedules may include day, night and overnight shifts.

• 5+ years of work experience in an HR Generalist/Business Partner role including performance management, change management, and employee communications.
• Bachelor’s degree.
• Superior employee relations and influencing skills.
• Strong verbal and written communication skills.
• Strong analytical skills; experience using and presenting data to make decisions.
• Experience managing cross-functional projects and initiatives.
• Experience with Microsoft Office, project management software, SharePoint.

• Ability to diagnose problems and identify and drive appropriate solutions.
• Outstanding interpersonal and leadership skills; a role model for the use of Leadership Principles.
• Ability to manage workflow with minimal oversight in a fast-paced, frugal environment with multiple and sometimes changing priorities.
• Ability to work both on a team and independently to deliver results.
• Master’s degree preferred.
• Demonstrated experience implementing process improvement using Six Sigma methodologies.
• Prior experience in HR projects focused on process optimization, quality management or operational efficiency.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• Company: AOSP - Manila
• Job ID: A
• Location: Manila, National Capital Region, Philippines
• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Human Resources and Information Technology
• Industries: Software Development