Mandarin Bilingual

Minimum Requirements: High school diploma/GED required (College degree preferred) Must have at least 2 years of experience working in a travel industry company, either from a BPO which is travel related, or from an actual travel agency as a Mandarin, Cantonese or Korean Speaker IATA certification in Basic or Advanced Standard Fares or ticketing is definitely a plus. Experience in handling leisure travel reservations is a plus. Experience in at least one GDS and its native environment is a plus. Must display competencies in sales and customer service skills Fluent in written and spoken Mandarin, Cantonese or Korean language; Good English communication skills Strong analytical and problem-solving skills With the basic technical skills—able to navigate through computer and web application with ease Superior customer service skills with previous training in this category (preferrably with international routing knowledge and well versed in world geography). Good interpersonal skills with positive, empathetic, and upbeat personality Above average mathematical competencies. Must have a minimum of 30 WPM typing speed certificates) Must be willing to work on shifting schedule, holidays and weekends. Willing to work and transfer in Clark Pampanga Key Responsibilities and Accountabilities: Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance. Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty. Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills. Achieve individual revenue and customer service targets to support delivery of team/departmental targets. Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes. Maintain data protection and confidentiality for both staff and customers. Support other departmental functions as required (e.g. ticketing & E-Services desk, pre-flight checks, service desk, etc.) #J-18808-Ljbffr